Apprentice Administrator - Paediatrics

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 20,000 - 22,000; Full time

Job summary

A leading NHS healthcare provider in Norwich is seeking an enthusiastic Apprentice to support the Healthy Futures Team in Paediatrics. This role requires good communication, literacy, and numeracy skills. You will handle administrative tasks, including managing patient records and providing comprehensive support to the Senior Management Team. Join us and gain valuable experience while enrolled in a recognized apprenticeship program.

Benefits

Flexible working hours

Excellent pension scheme

Free 24-hours confidential counselling support

Discounted gym memberships

Qualifications

• Good general standard of education.
• Must be aged 16 or over.
• Resident in the UK/EEA for the last three consecutive years.

Responsibilities

• Provide efficient and effective admin support.
• Type letters using standard templates.
• Record patient demographics and referrals.

Skills

Good communication and interpersonal skills

Good IT skills

Good standard of literacy and numeracy

Education

4 GCSE’s at Grade D/3 or above (or equivalent)

Job description

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

14 month Fixed Term Contract – Apprenticeship

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification. You will be enrolled with a local education provider and will be required to complete your L2 Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement.

An exciting new opportunity has arisen for an Apprentice to support the Healthy Futures Team in Paediatrics at the NNUH.

The clinic provides a holistic service that considers bio-psychosocial factors when offering treatment for comorbidities related to severe obesity.

This post would be ideally suited to someone that is looking to start a career in Administration. We are looking for someone that is enthusiastic, works well under pressure, is friendly and approachable and can prioritise their own workload. This role will be fully supported; however there may be a small amount of time that working without supervision is required.

This post will be required to work alongside the Band 4 Medical Secretary to provide comprehensive support to the Senior Management Team and other relevant staff within the department. This will be through supporting the MDT, administering electronic and paper records, typing and other admin tasks.

The post holder’s main responsibilities will include dealing with telephone enquiries, recording referrals on our electronic system, booking appointments, organising patient’s notes in order to ensure our clinics run smoothly, photocopying, filing and general office duties.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Eligibility Criteria

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required

• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent)
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

Overview of Essential Responsibilities

• To provide efficient and effective admin support to the office
• To type letters using standard templates
• To record patient demographics and referrals on the hospital information system (PAS) and departments computer system
• To update as necessary PAS and departments computer system
• To request and return medical notes
• To carry out filing of letters
• To carry out photocopying
• To order stationary/equipment for the department
• To prepare patient information packs and resources for ward staff

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Sunday 30 Nov 2025