Youth Housing Support & Safety Officer

YMCA Robin Hood Group; Mansfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 23d

Training & progression

Campfires

Wellbeing package

Childcare discount

Refer-a-friend £500

Blue Light Card

Job summary

YMCA Mansfield in Mansfield is seeking a Housing Duty Worker to help keep the building running smoothly and be a friendly first point of contact for residents seeking support. The role offers either full-time 37.5 hours Mon-Fri on a 3-week rota, or 23 hours across Sat-Sun on a 2-week rota, with a salary of £25,056.

You will welcome residents, answer questions, monitor security, issue keys, carry out admin tasks, and support safety checks.

Qualifications

• Enjoy working with people from different backgrounds.
• Stay calm under pressure.
• Confident dealing with difficult situations.
• Able to work independently or as part of a team.
• Reliable, honest and trustworthy.
• Willing to learn and help others.
• Previous housing or support work is helpful but not essential.

Responsibilities

• Welcome residents and visitors.
• Answer questions and help residents find support.
• Monitor CCTV and building security.
• Issue and manage keys, including lost keys.
• Complete simple administrative tasks.
• Report incidents and keep records up to date.
• Support fire safety checks.
• Maintain a safe, clean and welcoming environment.

Skills

People skills

Calm under pressure

Dealing with difficult situations

Independent worker

Initiative

Reliability

Willingness to learn

Job description

YMCA Mansfield in Mansfield is seeking a Housing Duty Worker to help keep the building running smoothly and be a friendly first point of contact for residents seeking support. The role offers either full-time 37.5 hours Mon-Fri on a 3-week rota, or 23 hours across Sat-Sun on a 2-week rota, with a salary of £25,056.

You will welcome residents, answer questions, monitor security, issue keys, carry out admin tasks, and support safety checks.