Housing Duty Worker

YMCA Robin Hood Group; Mansfield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave 23d

Training & progression

Campfires

Wellbeing package

Childcare discount

Refer-a-friend £500

Blue Light Card

Job summary

YMCA Mansfield in Mansfield is seeking a Housing Duty Worker to help keep the building running smoothly and be a friendly first point of contact for residents seeking support. The role offers either full-time 37.5 hours Mon-Fri on a 3-week rota, or 23 hours across Sat-Sun on a 2-week rota, with a salary of £25,056.

You will welcome residents, answer questions, monitor security, issue keys, carry out admin tasks, and support safety checks.

Qualifications

• Enjoy working with people from different backgrounds.
• Stay calm under pressure.
• Confident dealing with difficult situations.
• Able to work independently or as part of a team.
• Reliable, honest and trustworthy.
• Willing to learn and help others.
• Previous housing or support work is helpful but not essential.

Responsibilities

• Welcome residents and visitors.
• Answer questions and help residents find support.
• Monitor CCTV and building security.
• Issue and manage keys, including lost keys.
• Complete simple administrative tasks.
• Report incidents and keep records up to date.
• Support fire safety checks.
• Maintain a safe, clean and welcoming environment.

Skills

People skills

Calm under pressure

Dealing with difficult situations

Independent worker

Initiative

Reliability

Willingness to learn

Job description

Role Highlights

Job Title: Housing Duty Worker
Location: YMCA Mansfield, Commercial Gate, Mansfield, NG18 1EU
Salary:£25,056
Hours: 37.5 hours per week Monday to Friday on a 3 week rolling rota
OR 23 hours per week Saturday to Sunday on a 2 week rolling rota. You can find full details below.

As a Housing Duty Worker, you'll help keep our building running smoothly and be one of the first people residents see when they need support.

A typical shift could include:

• Welcoming residents and visitors
• Answering questions and helping people find the support they need
• Monitoring CCTV and building security
• Issuing keys and dealing with lost keys
• Completing simple administration tasks
• Reporting incidents and keeping records up to date
• Supporting fire safety checks
• Helping maintain a safe, clean and welcoming environment

Most importantly, you'll be a positive presence for the young people living with us and help them feel safe, supported and respected.

About You

You might be perfect for this role if you:

• Enjoy working with people from different backgrounds
• Stay calm under pressure
• Are confident dealing with difficult situations
• Can work independently as well as part of a team
• Have good common sense and use your initiative
• Are reliable, honest and trustworthy
• Want to make a real difference in people's lives

Previous experience in housing or support work is helpful, but it's not essential. We welcome applications from people looking to start a career in housing with previous experience in youth work, support work, customer service, security, care, hospitality or similar roles – previous experience of working or helping others is highly beneficial, What matters most is your attitude, willingness to learn and commitment to helping others.

Shifts

We have full-time and part-time roles available:

Full time role – Monday to Friday only – 37.5 hours per week:

• 7:00am – 3:00pm
• 3:00pm – 11:00pm
• 11:00pm – 7:00am

Part-time role – Saturday to Sunday only – 23 hours per week:

• 11am – 11pm
• 11pm – 11am

What We Value

We’re driven by our core values and we look for these in every member of our team:

• We Seek Out – We’re always looking for ways to do better.
• We Welcome – We include, respect, and support everyone.
• We Inspire – We believe in every person’s potential.
• We Speak Out – We advocate for what’s right.
• We Serve Others – We act with compassion and purpose.

These values are more than just words—they shape how we work, lead, and serve.

Our North Star

Everything we do is inspired by our ambition that every child and young person we support:

• Builds the relationships that help them discover who they are
• Develops the skills and confidence to shape their own life
• Learns how to connect with and contribute to the world around them

You will play a vital role in achieving this mission.

Our Benefits

We value your commitment and relentless dedication and have crafted a package of health & well-being benefits.

Here’s some of what you can expect:

• 23 days annual leave (plus bank holidays), increasing to 28 days with service
• Funded training, qualifications & career progression across YMCA services
• Quarterly Campfires – celebrating our impact across the organisation
• Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
• Discounted YMCA childcare & holiday clubs
• £500 refer-a-friend bonus
• Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross

Diversity & Safer Recruitment

YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive.

Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements. Please contact our recruitment team in the first instance.

We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to a DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.