Weekend Housing Duty Worker

YMCA Robin Hood Group; Mansfield; On-site; GBP 14,000 - 17,000; Part time

Job summary

YMCA Mansfield is seeking a Housing Duty Worker to support young people aged 16–24 living in our accommodation in Mansfield and Ashfield. This weekend-only, part-time role offers a varied day-to-day, with a welcoming, safety-focused environment.

No previous housing experience is required; we provide training and ongoing support. The role is 23 hours per week (Sat–Sun) on a two-week rolling rota, with a full-time option of 37.5 hours Mon–Fri on a three-week rolling rota at both locations.

Qualifications

• Enjoy working with people from different backgrounds
• Stay calm under pressure
• Are confident dealing with difficult situations
• Can work independently as well as part of a team
• Have good common sense and use your initiative
• Are reliable, honest and trustworthy
• Want to make a real difference in people’s lives
• Previous experience in housing or support work is helpful, but it's not essential.

Responsibilities

• Welcoming residents and visitors
• Answering questions and helping people find the support they need
• Monitoring CCTV and building security
• Issuing keys and dealing with lost keys
• Completing simple administration tasks
• Reporting incidents and keeping records up to date
• Supporting fire safety checks
• Helping maintain a safe, clean and welcoming environment

Skills

Interpersonal skills

Calm under pressure

Conflict management

Independent worker

Initiative

Reliability and trustworthiness

People-focused

Weekend availability

Job description

Looking for a weekend only, part-time role where no two days are the same? We're looking for a friendly, reliable and caring people to join our Supported Housing team, helping young people aged 16-24 who live in our accommodation in Mansfield and Ashfield You don't need previous housing experience. If you've got the right attitude, we'll provide the training and support to help you succeed.

Role Highlights

• Job Title: Housing Duty Worker
• Location: YMCA Mansfield, Commercial Gate, Mansfield, NG18 1EU
• Salary: £15,368 (full-time equivalent £25,056)
• Hours: 23 hours per week Saturday to Sunday on a 2 week rolling rota. (We also have full time contracts of 37.5 hours per week Monday to Friday working on on a 3 week rolling rota available at both location!)

What will you be doing?

• Welcoming residents and visitors
• Answering questions and helping people find the support they need
• Monitoring CCTV and building security
• Issuing keys and dealing with lost keys
• Completing simple administration tasks
• Reporting incidents and keeping records up to date
• Supporting fire safety checks
• Helping maintain a safe, clean and welcoming environment

Most importantly, you'll be a positive presence for the young people living with us and help them feel safe, supported and respected.

About You:

• Enjoy working with people from different backgrounds
• Stay calm under pressure
• Are confident dealing with difficult situations
• Can work independently as well as part of a team
• Have good common sense and use your initiative
• Are reliable, honest and trustworthy
• Want to make a real difference in people's lives

Previous experience in housing or support work is helpful, but it's not essential.

We welcome applications from people looking to start a career in housing with previous experience in youth work, support work, customer service, security, care, hospitality or similar roles – previous experience of working or helping others is highly beneficial, What matters most is your attitude, willingness to learn and commitment to helping others.

Shifts

We have full-time and part-time roles available:

• Full time role – Monday to Friday only – 37.5 hours per week:
  • 7:00am – 3:00pm
  • 3:00pm – 11:00pm
  • 11:00pm – 7:00am
• Part-time role – Saturday to Sunday only – 23 hours per week:
  • 11am – 11pm
  • 11pm – 11am

What We Value

• We Seek Out – We’re always looking for ways to do better.
• We Welcome – We include, respect, and support everyone.
• We Inspire – We believe in every person’s potential.
• We Speak Out – We advocate for what’s right.
• We Serve Others – We act with compassion and purpose.

Our North Star

• Builds the relationships that help them discover who they are
• Develops the skills and confidence to shape their own life
• Learns how to connect with and contribute to the world around them

Our Benefits

We value your commitment and relentless dedication and have crafted a package of health & well-being benefits. Here’s some of what you can expect:

• 23 days annual leave (plus bank holidays), increasing to 28 days with service
• Funded training, qualifications & career progression across YMCA services
• Quarterly Campfires – celebrating our impact across the organisation
• Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
• Discounted YMCA childcare & holiday clubs
• £500 refer-a-friend bonus
• Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross

Diversity & Safer Recruitment

YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive. Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements. We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to a DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.