York-Based Hybrid Admin & Case Support Officer

Cafcass (Children and Family Court Advisory and Support Service); York and North Yorkshire; Ibrido; GBP 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous holidays

Excellent pension

Flexible working

Exclusive discounts

Professional fees reimbursement

Car leasing schemes

Descrizione del lavoro

Cafcass is recruiting for a Business Services Officer to cover the York area on a fixed-term contract until May 2027, with potential extension. The role supports teams in the office and allows flexible remote working, with regular in-office presence in York.

You will have regular 1:1 time with your manager, balancing remote and in-person work to foster connections. Full training and insights into a typical week will be provided if shortlisted.

Competenze

• Relevant qualification in business administration (e.g. NVQ2), with willingness to work towards a qualification or significant experience in a similar role.
• Confident and capable of using MS Office applications to a basic/intermediate level.
• Clear, confident communicator via email, phone and in person.
• Thrive working in a team and can priorities work in a fast-moving environment with deadlines.

Mansioni

• Monitoring case progression.
• Receiving referrals from the Court or Cafcass Intake Team.
• Create / update / close cases within the case management system.
• Sending letters and information packs to service users.
• Identify any missing information and follow-up as required.
• Receive and deal with telephone enquiries.
• Meet and greet visitors, including service users.
• General admin support.

Conoscenze

MS Office

Teamwork

Communication

Administration

Formazione

NVQ2 in Business Administration

Strumenti

Case management system

Descrizione del lavoro

Cafcass is recruiting for a Business Services Officer to cover the York area on a fixed-term contract until May 2027, with potential extension. The role supports teams in the office and allows flexible remote working, with regular in-office presence in York.

You will have regular 1:1 time with your manager, balancing remote and in-person work to foster connections. Full training and insights into a typical week will be provided if shortlisted.