Hybrid York-Based Case & Admin Officer

Cafcass (Children and Family Court Advisory and Support Service); Greater Lincolnshire; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Extensive wellbeing support

Excellent benefits

Job summary

Cafcass York is recruiting for a Business Services Officer on a fixed-term contract to May 2027, with potential extension. The role supports our teams in the office and enables flexible remote work while requiring regular York office presence.

Key duties include monitoring case progression, handling referrals, updating the case management system, sending information packs, and providing general admin support.

Qualifications

• Relevant qualification in business administration (e.g. NVQ2).
• Willingness to work towards a qualification and/or significant experience in a similar role.
• Confident user of MS Office applications.

Responsibilities

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support

Skills

Team player

Clear communicator

Prioritisation

Education

NVQ2 in Business Administration

Tools

MS Office

Job description

Cafcass York is recruiting for a Business Services Officer on a fixed-term contract to May 2027, with potential extension. The role supports our teams in the office and enables flexible remote work while requiring regular York office presence.

Key duties include monitoring case progression, handling referrals, updating the case management system, sending information packs, and providing general admin support.