Business Service Officer - York - Fixed-term until May 2027

Cafcass (Children and Family Court Advisory and Support Service); West Kilbride; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Wellbeing support

Excellent benefits

Flexible working

Job summary

Ccafcass in York is recruiting for a Business Services Officer on a fixed-term contract until May 2027, with potential extension. The role supports colleagues in-office while enabling some remote working, requiring regular presence in the York office and strong admin skills.

You’ll handle case progression, referrals, letters, and information packs, while maintaining professional communication and teamwork in a busy environment.

Qualifications

• NVQ2 in Business Administration or equivalent required.
• Proficiency in MS Office to a basic/intermediate level.
• Strong communication skills across email, phone and in person.
• Team player who thrives in a busy environment.
• Ability to prioritise tasks and meet deadlines.

Responsibilities

• Monitoring case progression.
• Receiving referrals from the Court or Cafcass Intake Team.
• Create, update, and close cases in the case management system.
• Sending letters and information packs to service users.
• Identify missing information and follow-up as required.
• Receive and deal with telephone enquiries.
• Meet and greet visitors, including service users.
• General admin support.

Skills

NVQ2 in Business Administration

MS Office (basic/intermediate)

Clear, confident communicator viaEmail

Team player

Prioritise in fast-moving env withDead

Education

NVQ2 in Business Administration

Tools

MS Office

Job description

We are recruiting for the role of Business Services Officer in our team covering the York area. We are offering a fixed-term contract until May 2027, with the potential for extension.

In this role you will play a key role in supporting our teams and colleagues when they are in the office, like our Social Workers seeing children and families, or our teams being together for team meetings or supervision. Therefore, whilst you will benefit from working flexibly, including some remote working, you will also be required to be in the York office on a regular basis.

If you join us you expect to have regular 1:1 time with your manager, especially during your induction, and again there will be a balance between doing this remotely and in-person so you have both flexibility and opportunities to form connections.

If shortlisted, the hiring manager will be able to give you more insight into what a typical week or month might look like should you join us.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Let us tell you a bit more about the role...

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support

... And What We're Looking For.

• A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic / intermediate level
• Clear, confident communicator via email, phone and in person
• Someone who thrives working in a team
• Able to prioritise work in a fast-moving environment with strict deadlines

Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the Cafcass DBS policy.