Senior Administrative Support Officer Role - Adults

City of York Council; York and North Yorkshire; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

City of York Council is seeking a Senior Administrative Support Officer to join our Corporate Business Support team, supporting Adult Social Care Mental Health and related teams. You will manage duty mailboxes, handle stakeholder queries, process financial requests, and assist with minutes and budget monitoring.

The role is hybrid, requiring regular attendance at Council offices during induction, with opportunities for flexible working and career development.

Qualifications

• Excellent written communication with professional tone.
• Ability to handle confidential information with discretion.
• Solid understanding of GDPR and data handling.
• Capable of multitasking in a fast-paced environment.
• Proficient with ICT systems and data records.

Responsibilities

• Manage social work team duty mailboxes and triage urgent matters.
• Respond to stakeholder queries as first point of contact.
• Process financial requests for social workers.
• Produce high-quality meeting minutes.
• Support budget monitoring activities.
• Maintain and create department processes.
• Provide key support to Head of Service and Team Managers.

Skills

Written communication

Discretion & diplomacy

GDPR knowledge

Multitasking

ICT systems

Job description

Are you highly organised, proactive and looking for a role where your skills directly impact the lives of residents? If so, we have an exciting opportunity for you!

We’re looking for Senior Administrative Support Officers to join our dynamic Corporate Business Support team.

The role is:-

• Senior Administrative Support Officer to Adult’s Social Work Teams

In this role, you’ll provide support to the Adult Social Care Mental Health Team, as well as the wider teams.

Why Join Us?

• Be a key part of an innovative and dedicated team.
• Support frontline workers in achieving better outcomes for vulnerable adults.
• Work in a fast-paced, rewarding environment where no two days are the same.
• Build strong relationships with social workers, partner agencies, and stakeholders.

What You’ll Be Doing

• Managing social work team duty mailboxes, ensuring urgent matters are handled efficiently.
• Handling queries from stakeholders, acting as the first point of contact on behalf of social workers.
• Processing financial requests on behalf of social workers.
• Producing high quality meeting minutes.
• Supporting budget monitoring
• Maintaining and creating processes
• Providing key support to the Head of Service and Team Managers

What We’re Looking For

• Strong written communication skills, with experience drafting professional correspondence.
• The ability to handle sensitive information with discretion and diplomacy.
• A solid understanding of GDPR regulations and confidentiality best practices.
• Someone who thrives in a fast-paced environment, can juggle multiple priorities, and stays calm under pressure.
• Proficiency in ICT systems and databases, with the ability to maintain accurate records and extract relevant data.

If you're a detail-oriented, problem-solving, and proactive individual who enjoys supporting a team dedicated to making a real impact, we’d love to hear from you!

Candidates should be aware that this role involves safeguarding information, which can be emotionally challenging. We encourage applicants to consider this before applying.

This role operates on a hybrid basis and regular attendance at Council offices is an ongoing requirement. This will include increased office-based working during the induction and training period.

This role is suitable as a job share opportunity.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact the relevant manager: [e-mail]

Closing date: Wednesday 4 November 2026 at 12 midnight

Interview date: W/C 16 November 2026