Yard Sales Adviser

STARK Group; Farnham; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive Basic Salary

Performance Related Bonus

34 days holiday per year

Pension – with Legal & General

Life Assurance

Reward Gateway discounts

Aviva Digicare+ Workplace App

Cycle2Work

Refer a Friend scheme

Wellbeing Centre via Work Perks

Job summary

Jewson, part of Stark UK, is seeking a dedicated Customer Service Assistant for a full-time role. Working Monday to Friday 7:00–16:30 and every other Saturday 08:00–12:00, you will help customers, maintain standards across the yard and shop, and support loading and unloading with safety and skill.

We value enthusiasm, decency, team spirit and pride in doing a great job. Benefits include a pension, life assurance, and exclusive discounts via Reward Gateway.

Qualifications

• Focus on delivering high levels of customer satisfaction.
• Ability to ask open questions to understand customer needs.
• Demonstrates a positive attitude and professional demeanor.
• Works well in a team and across departments.

Responsibilities

• Acknowledge every customer and ascertain their needs for quick service.
• Ask open questions to understand current and future requirements.
• Maintain high standards across yard, counter and shop floor.
• Operate machinery safely and perform offloading, picking, packing, restocking and loading.
• Support initiatives to increase sales, margin and service.
• Learn and develop knowledge of core and specialist product lines.

Skills

Customer service

Relationship building

Team player

Enthusiasm

Tools

Forklift operation

Job description

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

This is a full-time role working Monday-Friday 7:00 – 16:30, and every other Saturday from 08:00-12:00.

What You’ll Be Doing

• Acknowledge every customer, ascertain their needs and wow them with quick and efficient service

• Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs

• Maintain excellent standards across the yard, counter and shop floor

• Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles

• Support business initiatives to increase sales, margin & service as required

• Continually develop your knowledge of core and specialist product lines to meet customer needs

• Loading and unloading vehicles both manually and with a forklift (training will be provided)

What We’re Looking For

Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

What’s in it for you

• Competitive Basic Salary

• Performance Related Bonus

• 34 days holiday per year

• Retirement Savings Plan (Pension) – with Legal & General

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.

• Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover

• Refer a Friend scheme

• Wellbeing Centre via Work Perks

Why Choose Us?

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.