Yard Sales Adviser

STARK Group; Northampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Bonus scheme

34 days holiday

Pension plan

Life Assurance 2x

Discount platform

Digital GP app

Car salary sacrifice

Cycle to work

Benenden healthcare

Refer a friend

Wellbeing centre

Job summary

Jewson, part of Stark UK, is seeking a customer-focused colleague to deliver outstanding service across yard, counter and shop floor. You will engage customers, understand their needs, and help drive sales while upholding safety and quality standards in a busy branch environment.

The role is full-time, Monday–Friday 7:30–17:00 with every other Saturday 08:00–12:00. Training for forklift and safe operations is provided to support you in delivering excellent service.

Qualifications

• High levels of customer satisfaction in a busy retail/merchant environment.
• Positive, upbeat attitude with a passion for customer service.
• Honesty and integrity in all interactions with colleagues and customers.
• Thrives in collaborative, team-based settings and supports colleagues.

Responsibilities

• Welcome customers and assess their needs to provide quick, efficient service.
• Ask open questions to understand current and future requirements.
• Maintain high standards across yard, counter and shop floor.
• Operate machinery safely and perform offloading, picking, packing and loading.
• Support initiatives to increase sales, margin and service.
• Continue learning core and specialist product lines to meet customer needs.
• Load/unload vehicles, including forklift when trained.

Skills

Customer service

Enthusiasm

Decency

Team Spirit

Pride

Job description

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we're a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you're looking for a place where your ideas are not just welcomed but celebrated, you've found your home!

This is a full-time role working Monday-Friday 7:30 - 17:00, and every other Saturday from 08:00-12:00.

What You'll Be Doing

• Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
• Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs
• Maintain excellent standards across the yard, counter and shop floor
• Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles
• Support business initiatives to increase sales, margin & service as required
• Continually develop your knowledge of core and specialist product lines to meet customer needs
• Loading and unloading vehicles both manually and with a forklift (training will be provided)

What We're Looking For

Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

What's in it for you

• Competitive Basic Salary
• Performance Related Bonus
• 34 days holiday per year
• Retirement Savings Plan (Pension) - with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• Work Perks - A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Refer a Friend scheme
• Wellbeing Centre via Work Perks

Why Choose Us?

Quality - We're unwavering in our commitment to providing outstanding products and service that exceed our customers' expectations.

Supportive Environment - Join a culture that prioriti es your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can't wait to hear from you!