X-Ray Field Engineer – Multi-Vendor Service & Installations

GE HealthCare; England; On-site; GBP 42,000 - 70,000; Full time

Job summary

GE HealthCare is seeking a Field Engineer for multi-vendor X-ray systems to service customers in the Midlands and North of the UK. The role focuses on advanced troubleshooting, installation, and service delivery to ensure high customer satisfaction.

You will engage with customers, maintain records, and mentor junior engineers while upholding ISO 9001 standards and GE HealthCare policies. Fluency in English and independent work capability are essential.

Qualifications

• Qualified to National Diploma or B-Tech Degree level or equivalent.
• Strong technical and analytical skills.
• Solid Field Services experience in OEM-trained X-ray systems.
• Comprehensive knowledge of X-ray systems and related imaging modalities.
• Proficient in English.
• Ability to work independently with minimal direction.
• High work standards, initiative, and motivation.
• Strong planning and organizational skills.
• Excellent communication, listening, and interpersonal skills.
• Strong customer focus with the ability to influence and build relationships effectively.

Responsibilities

• Advanced, total system-level troubleshooting, installation, maintenance, and service repair on OEM non-GE designated X-ray equipment, including but not restricted to Philips, Siemens, Canon, and Samsung.
• Daily interface with Department Staff on equipment status and any ongoing issues. Acts to ensure satisfaction of primary customers.
• Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Keep customer service logs and internal service records up to date.
• Maintain tools and test equipment and ensure they are calibrated.
• Identify sales opportunities and communicate them to the account team.
• Work as a member of the local team to provide efficient and cost-effective service delivery.
• Manage warranty and Planned Maintenance Service (PMS) contract cost control.
• Support and mentor other Field Engineers on advanced troubleshooting and technical fixes.
• Lead complex and multifunctional system installations.
• Maintain quality systems and programs compliant with ISO 9001 standards and GE HealthCare Service Quality policies.

Skills

Field engineering

X-ray systems knowledge

Customer interface

English proficiency

Independent work

Education

National Diploma or B-Tech Degree

Job description

GE HealthCare is seeking a Field Engineer for multi-vendor X-ray systems to service customers in the Midlands and North of the UK. The role focuses on advanced troubleshooting, installation, and service delivery to ensure high customer satisfaction.

You will engage with customers, maintain records, and mentor junior engineers while upholding ISO 9001 standards and GE HealthCare policies. Fluency in English and independent work capability are essential.