Field Service Engineer – Diagnostic Imaging

Ge Healthcare; Birmingham; On-site; GBP 38,000 - 52,000; Full time

Job summary

GE HealthCare is a leading global medical technology innovator focused on improving lives through advanced imaging and digital solutions. We seek an engineer to install, service, and repair Xray systems across the Midlands and wider UK, with remote diagnostics from a home office.

You will diagnose complex faults, maintain strong customer relationships, and collaborate with engineering teams. Travel 35–40% and occasional overnight stays are required; full training provided.

Qualifications

• HNC in Engineering or equivalent required.
• Field service experience preferred; full training provided.
• Fluent English and good communication skills.
• UK driving licence is required.
• Experience with remote connectivity tools and diagnostics helpful.
• Solid IT skills including software installation and VM familiarity.

Responsibilities

• Install, service, and repair Xray systems across the Midlands with UK coverage.
• Diagnose and resolve complex system faults on multi-technology platforms.
• Maintain strong customer relationships to maximise equipment uptime.
• Provide remote diagnostics from a home office; dial into systems remotely.

Skills

HNC in Engineering

Field service experience

Fluent English

Full UK driving licence

Remote diagnostics tools

IT skills

Communication skills

Education

HNC or equivalent engineering qualification

Tools

Remote diagnostics tools

Software installation

Virtual machines

Job description

Job Description Summary

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. We empower our teams to turn ideas into world-changing realities, creating an environment where every voice is valued and every contribution helps build a healthier world.

Job Description

Key Responsibilities

• Perform installation, maintenance, and repair of all Xray systems across the Midlands, with flexibility to support wider UK requirements.
• Diagnose and resolve complex system-level faults across multi-technology platforms.
• Build strong relationships with healthcare professionals to ensure equipment uptime and customer satisfaction.
• Provide remote diagnostics and support from a home office, dialling into systems to troubleshoot and resolve issues where possible.
• Collaborate with engineering teams, service centres, and commercial functions to deliver exceptional service.
• Manage tools, spare parts, and travel logistics efficiently.
• Complete all required documentation accurately and within deadlines.
• Travel approximately 35-40% of the time, with occasional overnight stays.
• Attend international training courses as required.
• Be flexible to support overtime, short-notice callouts, and weekend shifts Compulsory. (1 in every 4 weekends)

Required Qualifications & Experience

• HNC (or equivalent) in Engineering or a related technical discipline.
• Field service experience (medical imaging experience advantageous but not essential - full training provided).
• Strong communication and interpersonal skills.
• Self-motivated, organised, and able to work independently.
• Experience with remote connectivity tools and diagnostics.
• Good IT skills, including familiarity with software installation, virtual machines, and troubleshooting.
• Full UK driving licence.
• Fluent in English.

Desirable Skills

• Experience with additional medical imaging modalities.
• Knowledge of DICOM and IT/network troubleshooting.
• Familiarity with CRM systems.
• Project management experience.

What We’re Looking For

We are looking for individuals who demonstrate both technical expertise and a mindset aligned with our core principles. Successful candidates will be passionate about serving patients, customers, and colleagues, while maintaining a strong focus on delivering the future of healthcare. They will embrace a Lean mindset, seek opportunities to improve processes, and demonstrate entrepreneurial thinking when solving challenges.

We value team members who collaborate effectively, support one another, and contribute to a positive working environment where we can win together and enjoy the journey. In addition, we are looking for people who bring flexibility, positive energy, and a general willingness to take on new challenges, adapt to changing priorities, and support the needs of our customers, colleagues, and business. A proactive attitude, strong work ethic, and enthusiasm for continuous learning and development are essential for success in this role.

• Technical expertise and a commitment to excellence
• A passion to serve patients, customers, and colleagues
• Focus on delivering the future of healthcare
• A Lean mindset with a drive for continuous improvement
• Entrepreneurial thinking and a proactive approach to problem solving
• Strong collaboration skills and a team-first attitude
• Flexibility, positive energy, and a general willingness to support the wider team and business needs
• Adaptability, enthusiasm, and a desire for continuous learning and development

Why Join GE HealthCare?

As a standalone company since 2023, GE HealthCare combines over 125 years of innovation with the agility of a modern organisation. We are committed to creating a world where healthcare has no limits-through advanced technology, data-driven insights, and a culture built on care, collaboration, and continuous improvement.

Additional Information

Relocation Assistance Provided: No