Workspace Support Assistant

Plymouth City Council; Plymouth; On-site; GBP 25,000 - 30,000; Part time

Job summary

Plymouth City Council is seeking a part-time Workspace Support Assistant for three days a week to cover The Business Centre in Cattedown and City Business Park in Stoke. The role includes front desk reception, tenant liaison, applications, tenancy paperwork, site inductions and invoicing, with database upkeep.

The position is on-site (no home-working) for 12 months, 22.2 hours weekly, with a pro rata salary of £27,709 per year.

Qualifications

• Experience in frontline customer service and dealing with the public.
• Excellent administration and organisational skills with multi-tasking.
• Proven ability to follow procedures with accuracy and attention to detail.
• Excellent computer skills including MS Word, Excel and Outlook.

Responsibilities

• Frontline reception duties, meeting and greeting tenants and visitors.
• Processing applications and compiling tenancy paperwork.
• Carrying out site inductions for tenants and contractors.
• Invoicing and using the Council’s financial systems.
• Updating MS Excel spreadsheets and databases.
• Handling mail and managing meeting room bookings.
• Providing customer care and supporting the management team.

Skills

Frontline service

Administration

Multi-tasking

MS Excel

MS Word

MS Outlook

Phone etiquette

Attention to detail

Tools

MS Excel

MS Word

Outlook

Job description

Part-time 22.2 hours

Temporary 12-month fixed-term contract

Location: The Business Centre, Cattedown & City Business Park, Stoke

Salary: £27,709 per annum pro rata (Grade D)

Plymouth City Council runs two commercial business centres in the city, The Business Centre in Cattedown and City Business Park in Stoke, which together support over 100 small businesses.

We are looking for a bright, adaptable and enthusiastic part-time Workspace Support Assistant for three days a week (Mondays, Tuesdays and Fridays), over a 12-month period. They will be responsible for day-to-day administration and reception duties, as well as providing support to our tenants and management team.

The role will primarily be based at The Business Centre in Cattedown, although they will also be required to work at City Business Park in Stoke.

As we provide a frontline service, there is no opportunity for home-working.

The successful candidate will need to demonstrate flexibility and a good team working spirit. We need someone who has extensive experience of working in a frontline role, dealing with members of the public in a confident and friendly manner, and delivering a high level of customer care whilst being extremely confident with IT, including financial systems.

It is imperative that the successful candidate is competent and able to work without direct supervision on a daily basis, has experience of multi-tasking due to the varied nature of the role, and can demonstrate their accuracy and attention to detail in previous job roles.

If you can deliver the above, this post could be suitable for you.

The Role

We are looking for an efficient, friendly and professional individual to carry out this very varied role where responsibilities will include:

• frontline reception duties, meeting and greeting and signing in tenants, contractors and visitors
• undertaking viewings of our business units to potential tenants
• processing applications and compiling tenancy agreements and associated paperwork for new tenants
• conducting site inductions for new tenants and contractors
• carrying out financial processes including invoicing and setting up accounts using the Council’s financial systems
• updating and maintaining MS Excel spreadsheets and databases
• reporting building repair and maintenance issues
• dealing with enquiries from tenants and the general public via phone, email and face-to-face
• issuing parking permits
• taking meeting room bookings and managing them on the day
• dealing with incoming and outgoing mail
• assisting with the smooth running of the business centres

We Are Looking For Someone Who Has

• extensive experience of working within a reception or other frontline customer service environment
• excellent administration and organisational skills that includes multi-tasking
• a proven track record of following procedures
• excellent computer skills including MS Word, Excel and Outlook
• a confident telephone manner and strong communication skills, both written and verbal
• demonstrable experience of working under pressure and using their own initiative, whilst ensuring accuracy and attention to detail
• flexibility to work outside ‘normal’ working hours as and when required to meet the needs of the service
• a cheerful and confident personality, with a positive can-do attitude
• a qualification in First Aid at Work or willing to undertake the relevant training to become a first aider
• experience of being a fire warden in a previous role

For further information or to discuss the role, please contact Kate Martin-Kendall on 01752 306000 or by email at [e-mail]

Closing date: Tuesday 29 September 2026

Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender re-assignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex or sexual orientation.

As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK

Plymouth City Council is proud to be an Age Friendly Employer. We encourage applications from talented people at every stage of their career