Support Assistant

Portsmouth City Council; Horndean; On-site; GBP 1,515,000 - 1,929,000; Part time

Job summary

Portsmouth City Council is recruiting a part-time Support Assistant for 18.5 hours per week at Connors Keep, Sheltered Housing for residents aged 55 and over. You will provide practical daily support, assist with domestic tasks, and help residents maintain independence with care when needed.

You will liaise with families and professionals, ensure safety, and support the Scheme Manager. DBS checks apply and right to work in the UK is required.

Qualifications

• Be caring, approachable and enjoy supporting and listening to people.
• Demonstrate a professional, flexible and reliable approach.
• Communicate clearly and confidently with residents and provide advice in accurate spoken English.
• Have good written communication skills and basic numeracy.
• Be willing to provide domestic assistance and, in an emergency, support with personal care.
• Be physically able to undertake moving and handling tasks.
• Work effectively as part of a team and confidently on your own.
• Remain calm when responding to emergencies, challenging behaviour or difficult situations.
• Have basic IT skills, including the use of Microsoft Word and Outlook.
• Be willing to work across other sheltered housing schemes when required.

Responsibilities

• Provide practical day-to-day support to residents.
• Include domestic assistance and personal reassurance; assist with personal care in emergencies.
• Liaise with families, care agencies, social workers and GPs.
• Support the Scheme Manager with building security and health and safety checks.
• Promote social activities for residents.
• Occasionally support other sheltered housing schemes.

Skills

Caring

Communication

Teamwork

Numeracy

Moving & handling

IT literacy

Right to Work in UK

Tools

Microsoft Word

Outlook

Job description

The following content displays a map of the jobs location - Connors Keep PO89XJ

Working Hours:

18.5

Location:

Closing Date:

27/09/2026

Job Category:

Sheltered Housing

Region / Division:

UK Region

Directorate:

Housing, Neighbourhood & Building Services

Job Introduction

Sheltered Housing provides safe, purpose-built accommodation and support for people aged 55 and over, helping them maintain their independence while having access to assistance when needed. The Support Assistant plays a key role in delivering practical support, promoting wellbeing and helping residents feel safe, connected and supported within their community.

We are looking to appoint a part time Support Assistant for 18.5 hours per week.

Your new role

As a Support Assistant, you will help residents to maintain their independence within a Category 2 sheltered housing scheme. You will provide practical day-to-day support, including domestic assistance, personal reassurance and, in an emergency, help with personal care.

You will build positive relationships with residents, identify their support needs and keep support plans and records up to date. You may also liaise with families, care agencies, social workers, GPs and other professionals, as well as respond calmly to emergencies or challenging situations.

Working as part of a small team, you will support the Scheme Manager with building security, health and safety checks, cash handling and the promotion of social activities for residents. Although the vacancy is based at Connors Keep, you may occasionally be required to support another nearby Category 2 sheltered housing scheme .

Who is the person summary:

You will need to:

• Be caring, approachable and enjoy supporting and listening to people.
• Demonstrate a professional, flexible and reliable approach.
• Communicate clearly and confidently with residents and provide advice in accurate spoken English.
• Have good written communication skills and basic numeracy.
• Be willing to provide domestic assistance and, in an emergency, support with personal care.
• Be physically able to undertake moving and handling tasks.
• Work effectively as part of a team and confidently on your own.
• Remain calm when responding to emergencies, challenging behaviour or difficult situations.
• Have basic IT skills, including the use of Microsoft Word and Outlook.
• Be willing to work across other sheltered housing schemes when required.

For full details, please review 'who is the person' on the job profile attached below.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Additional Information

If you would like to discuss this further or have any questions, please contact the Scheme Manager, Anita Hackett : [e-mail] or by phoning 02392 258611.

Please ensure that you read the job profile for full details on the post.

We are not able to offer sponsorship for this position.

You must demonstrate why you are suitable against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. If you apply without a detailed personal statement, it is unlikely that you will be successful.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Portsmouth City Council is committed to safeguarding and promoting the welfare of adults at risk and expects all staff and volunteers to share this commitment . Every post is subject to PCC and Portsmouth Safeguarding Adults Board safer recruitment procedures.

Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974. Please read the relevant DBS privacy notice before submitting any information.

You will need to explain any gaps in your career history within the last 5 years - this is essential for all safeguarding roles .

Should you require any support in completing the application form please contact [e-mail] or call the recruitment team on 023 92 616 800.