Technical Support Officer

Civic Recruitment Limited; Plymouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

Civic Recruitment Limited is recruiting for a Technical Support Officer (Admin & Clerical) on a 3-month contract with a Local Authority. The role focuses on frontline customer service, admin support, and technical assistance across office and field operations.

Responsibilities include handling enquiries via multiple channels, maintaining records, and ensuring services meet SLAs. Requires GCSEs, IT literacy, and relevant admin or customer service qualifications.

Qualifications

• Experience in a busy service environment delivering customer-facing support.
• Proficient with IT systems and Microsoft Office.
• Experience handling enquiries and service requests via various channels.
• Knowledge of CRM or case management systems preferred.

Responsibilities

• Provide frontline customer service to the public and internal stakeholders.
• Respond to enquiries through phone, email, online systems, and in person.
• Deliver administrative support and maintain accurate records.
• Process service requests and transactions following procedures and SLAs.
• Coordinate with field teams and liaise with partners to ensure service continuity.
• Support during incidents or emergencies and contribute to service improvements.

Skills

Customer service

Communication

Time management

Problem solving

Education

NVQ Level 3 / BTEC in Business Admin

GCSEs English & Maths

IT literacy

Tools

CRM systems

Microsoft Office

Case management systems

Job description

Plymouth, United Kingdom | Posted on 24/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That's why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 months contract with a Local Authority

Job Title: Technical Support Officer (Admin &Clerical)

Job Purpose

The Technical Support Officer is responsible for delivering high-quality customer service, administrative support, and technical assistance to customers, colleagues, and external stakeholders. Acting as a front-line representative of the department, the post holder will provide advice, guidance, and technical support for routine enquiries and service requests. The role involves supporting both office-based and field operations, ensuring services are delivered efficiently, accurately, and in accordance with organisational policies and procedures.

Key Responsibilities

• Provide a professional and customer-focused frontline service as the first point of contact for customers, internal departments, partner agencies, and members of the public.
  
• Respond to customer enquiries through various channels including telephone, email, online systems, and face-to-face interactions.
  
• Deliver technical and administrative support to departmental operations, ensuring services are delivered efficiently and effectively.
  
• Investigate, resolve, or escape customer issues and technical queries within agreed service standards.
  
• Maintain accurate records, databases, and case management systems, ensuring data integrity and compliance with information governance requirements.
  
• Process service requests, applications, and transactions in line with established procedures and service level agreements.
  
• Support field-based operations by coordinating activities, maintaining documentation, and providing operational assistance where required.
  
• Liaise with internal teams and external partners to resolve issues and ensure seamless service delivery.
  
• Monitor workloads and prioritise tasks to meet deadlines and performance targets.
  
• Contribute to service improvements by identifying process efficiencies and recommending enhancements.
  
• Ensure compliance with health and safety regulations, data protection legislation, and organisational policies.
  
• Participate in training and development activities to maintain up-to-date technical knowledge and customer service skills.
  
• Provide support during service incidents, operational disruptions, or emergency situations as required.
  

Experience Required

• Experience of providing customer-facing support in a busy service environment.
  
• Experience handling enquiries, complaints, and service requests using a range of communication methods.
  
• Experience of carrying out administrative tasks and maintaining accurate records.
  
• Experience using IT systems, databases, and Microsoft Office applications.
  
• Ability to prioritise workloads and manage competing demands effectively.
  
• Experience working within a technical support, local government, housing, utilities, or public sector environment.
  
• Experience using customer relationship management (CRM) or case management systems.
  
• Experience supporting field-based operational teams.
  

Qualifications

• GCSEs (or equivalent) including English and Mathematics at Grade C/4 or above.
  
• Evidence of good IT literacy and proficiency in Microsoft Office applications.
  
• NVQ Level 3, BTEC, City & Guilds, or equivalent qualification in Business Administration, Customer Service, Information Technology, or a related discipline.
  
• Relevant customer service or technical support certification.
  
• Ongoing professional development relevant to the role.
  

Skills and Competencies

• Excellent customer service and communication skills.
  
• Strong problem-solving and analytical abilities.
  
• Ability to explain technical information clearly to non-technical audiences.
  
• Good organisational and time-management skills.
  
• Attention to detail and commitment to accuracy.
  
• Ability to work independently and as part of a team.
  
• Proficiency in using business systems and digital technologies.
  
• Commitment to equality, diversity, inclusion, and customer satisfaction.
  

Additional Information

• Location: Weston Mill Cemetery & Crematorium, Weston Mill, Plymouth, Devon, PL22EP, United Kingdom.
  
• Working Hours: 37 hours per week.
  
• Work Pattern: Monday to Friday.
  
• Shift Times: Hours will be worked on a rota basis between:
  
• 8:00am- 4:00pm, or
  
• 8:30am- 4:30pm.
  
• The post holder may be required to work flexibly to meet operational and service delivery requirements.
  
• This is a customer-facing role requiring regular interaction with members of the public, colleagues, contractors, and external stakeholders.
  
• The role is primarily based at Weston Mill Cemetery & Crematorium and may involve supporting both office-based and operational activities across the site.
  
• We operate on a bi-weekly payment schedule.
  

Closing date: 4 th July – earlyapplications are encourage