Workspace Support Assistant

Leicester City Council; Leicester; On-site; GBP 22,000 - 23,000; Part time

Job summary

Leicester City Council is seeking a part-time receptionist/administration assistant for the Dock/Gresham Works spaces in Leicester. You will greet tenants and visitors, handle calls and emails, and set up meeting rooms with IT equipment and refreshments.

The role involves stock orders, post handling, and assisting with invoices and general administration tasked across multiple spaces. You will work 29.6 hours per week on a rota, with potential out-of-hours work or Friday swaps.

Qualifications

• Front of house customer service experience.
• Good IT skills with office systems.
• Strong communication and relationship-building abilities.
• Attention to detail with proactive problem-solving.

Responsibilities

• Welcome tenants and visitors and manage telephone/email enquiries.
• Set up meeting rooms with IT equipment and refreshments.
• Restock kitchens and maintain coffee machine; manage post and deliveries.
• Process invoices and general financial reports; assist with stock orders.
• Support events, social media updates, and other admin tasks as needed.

Skills

Customer service

IT skills

Communication

Organisation

Job description

Reference: REQ8477Description: Part Time / 29.6 Hours Per Week / Fixed Term for 1 Year Join us to work in a dynamic workspace and deliver great customer service. This is a unique opportunity to use your customer service skills in an environment where no two days are the same. We run buildings which have varied sized offices which are let to exciting small businesses. Our friendly team provides outstanding service and creates a supportive environment for our customers which enables them to focus on their businesses. Dock is a vibrant workspace building for tech businesses based within Space City Leicester. We have over 110 offices/commercial spaces across 5 buildings, these are individually leased to over 50 innovative businesses who are then our customers. We also have a busy meeting room business. Gresham Works is an exciting workspace in the centre of Leicester where there are a combination of offices, co-working spaces, and meeting rooms. Our customers who are based here are mostly in the professional services sector. Working under the guidance of the Operations Manager, you’ll support the general admin and reception of the building as well as oversee the meeting room facilities, ensuring service standards are always maintained. You’ll either work at Dock, Gresham Works or sometimes between both. The working hours will be between 8:30am and 5pm Monday to Thursday on a rota basis. Occasionally you may be required to work out of normal office hours or swap a day to work Friday. We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis then please make your line manager aware before applying. What you’ll be doing No two days are the same in this role, so you’ll need to be adaptable and proactive. Based at the reception/front of house, you will welcome tenants and visitors, and manage incoming telephone and email enquiries. You’ll be responsible for setting up meeting rooms with IT equipment and refreshments, restocking tenants’ kitchens, and maintaining the coffee machine. Additional duties include ordering stock, handling incoming post and deliveries, and processing invoices and general financial reports. Occasionally, you may assist with remedial cleaning and support the wider team with various tasks as required. You’ll also have the opportunity to develop your skills by rotating through specialist areas such as planning and running tenant and external events, managing social media updates, financial administration, and project-specific tasks. This variety ensures a dynamic role with ongoing learning, supported by a collaborative team. What you’ll need Passionate about working in a front of house role providing excellent customer service, you’ll have good IT skills to be able to use our systems effectively. With strong communication skills and the ability to relate to people, you’ll deliver the reception and information services confidently ensuring the needs of the tenants and customers are met. Your attention to detail will be second to none and with a proactive approach you’ll provide creative solutions to how the service could be improved. With good organisation skills, the ability to work under pressure and a flexible approach, you’ll be able to prioritise tasks. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, and membership of the Local Government Pension Scheme. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose fromseveralflexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator. Join us We’re committed to recruiting a diverse and highly talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you.We’ll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment' page. For a chat about this post, please feel free to contact Oliver Barnes at [e-mail] Interviews will take place on Monday 12th October 2026.

Region: Central

Location: DOCK (Leicester Innovation Workshop)

Salary: *GBP*21,819 - *GBP*23,256 Per Year

Package: Total benefit value (includes pension contribution and full holiday entitlement): *GBP*31,331

Contractual hours: 29.6

Basis: Part time,

Part Time / 29.6 Hours Per Week / Fixed Term for 1 Year

Part Time / 29.6 Hours Per Week / Fixed Term for 1 Year Join us to work in a dynamic workspace and deliver great customer service. This is a unique opportunity to use your customer service skills in an environment where no two days are the same. We run buildings which have varied sized offices which are let to exciting small businesses. Our friendly team provides outstanding service and creates a supportive environment for our customers which enables them to focus on their businesses. Dock is a vibrant workspace building for tech businesses based within Space City Leicester. We have over 110 offices/commercial spaces across 5 buildings, these are individually leased to over 50 innovative businesses who are then our customers. We also have a busy meeting room business. Gresham Works is an exciting workspace in the centre of Leicester where there are a combination of offices, co-working spaces, and meeting rooms. Our customers who are based here are mostly in the professional services sector. Working under the guidance of the Operations Manager, you’ll support the general admin and reception of the building as well as oversee the meeting room facilities, ensuring service standards are always maintained. You’ll either work at Dock, Gresham Works or sometimes between both. The working hours will be between 8:30am and 5pm Monday to Thursday on a rota basis. Occasionally you may be required to work out of normal office hours or swap a day to work Friday. We will consider this vacancy on a secondment basis for Leicester City Council employees. If you wish to apply for this post on a secondment basis then please make your line manager aware before applying. What you’ll be doing No two days are the same in this role, so you’ll need to be adaptable and proactive. Based at the reception/front of house, you will welcome tenants and visitors, and manage incoming telephone and email enquiries. You’ll be responsible for setting up meeting rooms with IT equipment and refreshments, restocking tenants’ kitchens, and maintaining the coffee machine. Additional duties include ordering stock, handling incoming post and deliveries, and processing invoices and general financial reports. Occasionally, you may assist with remedial cleaning and support the wider team with various tasks as required. You’ll also have the opportunity to develop your skills by rotating through specialist areas such as planning and running tenant and external events, managing social media updates, financial administration, and project-specific tasks. This variety ensures a dynamic role with ongoing learning, supported by a collaborative team. What you’ll need Passionate about working in a front of house role providing excellent customer service, you’ll have good IT skills to be able to use our systems effectively. With strong communication skills and the ability to relate to people, you’ll deliver the reception and information services confidently ensuring the needs of the tenants and customers are met. Your attention to detail will be second to none and with a proactive approach you’ll provide creative solutions to how the service could be improved. With good organisation skills, the ability to work under pressure and a flexible approach, you’ll be able to prioritise tasks. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, and membership of the Local Government Pension Scheme. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose fromseveralflexible benefits,including discounts on city buses and trains. Foran illustrative value of your benefits package,take a look at ourbenefits calculator. Join us We’re committed to recruiting a diverse and highly talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at your ease, make you feel welcome and bring the best out of you.We’ll do all we can to make our recruitment process as fair as possible. To help you with yourapplication,take a look at the ‘our approach to recruitment' page. For a chat about this post, please feel free to contact Oliver Barnes at [e-mail] Interviews will take place on Monday 12th October 2026.