Team Assistant

Portsmouth City Council; Portsmouth; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

Portsmouth City Council is seeking a Team Assistant to provide comprehensive admin support to the Integrated Learning Disability Team. You will handle calls, record information on the client database, signpost and supply information as needed.

You'll prepare annual reviews, support plans, reports, presentations and correspondence; manage data entry, minutes, diaries and appointments, ensuring records meet statutory reporting needs.

Qualifications

• Excellent communication and literacy skills.
• Fast and accurate typing.
• Good numeracy and data protection awareness.
• Clear spoken English is essential.

Responsibilities

• Take and screen calls from internal and external sources and record on the client database.
• Prepare annual reviews, support plans, reports, presentations and correspondence.
• Perform data entry and sourcing of data on Trust and Social Care databases.

Skills

Communication

Literacy

Numeracy

Typing speed

Data protection

Tools

Excel

Word

Outlook

Job description

The following content displays a map of the jobs location - The Kestrel Centre, 2nd floor, Civic Offices, Portsmouth

The Kestrel Centre, 2nd floor, Civic Offices, Portsmouth

Closing Date:

06/10/2026

Job Category:

Administration

Region / Division:

UK Region

Directorate:

Adult Social Care

Job Introduction

Team Assistant

37 hours per week

Your New Role

In this role you will be providing comprehensive business support to the Integrated Learning Disability Team including administrative and general support to the team. You will be taking calls from a variety of sources both internal and external ensuring these are accurately recorded on the client database, signposting or providing information as necessary. Administrative duties will include typing and preparing annual reviews, support plans, producing reports, presentations and correspondence, completing data entry and sourcing of data on both the Trust and Social Care's specialist service user databases. In addition, you will ensure service user records are accurate and maintained whilst ensuring they meet the needs of statutory reporting. When meetings take place, you will support these by taking minutes. In addition, you will be managing diaries and appointments and undertaking other administrative duties as required.

Who is the person summary

With strong communication, literacy and numeracy you will have strong existing IT skills with significant experience of using Excel, Word and Outlook. With a fast and accurate typing speed and a thorough understanding of data protection, information governance and GDPR You will have patience and empathy and experience of taking telephone calls, recording messages and an understanding of communicating effectively with vulnerable clients. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

About Portsmouth City Council

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

We are committed to our values of respect, integrity, collaboration, inclusivity and being people-focussed. These values set out how we can contribute to the success of the council and our own success as individuals. Learn more about our values and behaviours .

Additional Information

Please ensure that you read the job profile for full details on the post. We offer hybrid working with the expectation to attend the office minimum 3 days a week this remains flexible, depending on the role and subject to business needs. P Lease ensure you can fulfil this prior to submitting your application.

We are not able to offer sponsorship for this position.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.