Application Support Assistant

Bristol City Council; West of England; Hybrid; GBP 24,000 - 30,000; Part time

Job summary

Bristol City Council seeks an Application Support professional to join the Policy, Strategy and Digital function in a hybrid working arrangement. The role involves supporting a range of business applications used by Revenues and Benefits, and coordinating batch processing and upgrade testing.

Training will be provided, and DBS check is required. Part-time (30 hours per week) with flexibility for Thursday and Friday; sponsorship is not available for this post.

Responsibilities

• Provide application support and administration for business line applications used in Revenues and Benefits (Council Tax, Non-Domestic Rates, Housing Benefit, Council Tax Reduction).
• Coordinate batch processing, subsidy/payments, and workflow for operational teams; assist in release upgrade testing.

Job description

Job description

Permanent, Part Time working 30 hours per week (must include Thursday & Friday).

It is an exciting time to join our Application Support function within Policy, Strategy and Digital. This position is open to hybrid (Office & Home) working arrangements.

What will you be doing?

You will provide application support and administration for a variety of business line applications utilised by a large service area that administers Council Tax, Non-Domestic Rates, Business Improvement Districts (BIDS), Housing Benefit and Council Tax Reduction. Knowledge of the specific applications utilised is welcome but not necessary, however you should have an understanding of one of the business areas mentioned above. The team is the bridge between the business, the IT technical teams and the suppliers.

The role is varied and includes some complex routine activities. These activities include scheduling and processing of Revenues and Benefits batch work, Housing Benefit Subsidy/Payments, and operational teams' workflow as well as maintenance of automated data processing amongst other tasks. The team receives a number of upgrades to existing software each year. The role includes undertaking release upgrade testing for new and existing functionality.

You will be working in a supportive team where teamwork is an important part of the role as is attention to detail and stakeholder/customer communication. The team are continually improving the applications we support making them more efficient by reducing manual intervention. You will assist in such improvements. Full training will be given.

Sponsorship is not available for this post.

Please note that this role is also subject to a Basic DBS check.

Further details of the essential criteria, accountabilities and responsibilities of the role can be found in the person specification and job description.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

Interviews to take place between the 28th - 30th September 2026.

If you like to discuss the role, please contact Neil Cook via [e-mail] or Hannah Moffatt via [e-mail].

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.