Application Support Assistance

Bristol City Council; West of England; Hybrid; GBP 30,000 - 32,000; Part time

Benefits offered by this job

Flexible working hours

Local Government Pension Scheme

Hybrid working

Job summary

Bristol City Council is seeking an Application Support professional to provide support and administration for a range of business line applications across Revenues and Benefits, Housing Benefit and Council Tax functions. The role sits within the Policy, Strategy and Digital directorate and offers hybrid working with training provided.

The post is permanent, part-time (30 hours per week) and requires inclusion of Thursday and Friday. DBS check will be required.

Qualifications

• You will provide application support and administration for a variety of business line applications.

Responsibilities

• Provide application support and administration for business line applications used by the council.
• Schedule and process Revenues and Benefits batch work, Housing Benefit Subsidy/Payments, and operational teams’ workflow.
• Undertake release upgrade testing for new and existing functionality.
• Contribute to improvements to make applications more efficient and reduce manual intervention.

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference VAC008824 Date posted 09/09/2026 Application closing date 20/09/2026 Location City Hall College Green City Centre Bristol BS1 5TR Salary BG8: £30,023 - £32,046 pro-rata Package Flexible Working HoursPension Scheme Contractual hours 30 Basis Part time Job category/type Digital and ICT Attachments Person Specification.pdf Job Description.pdf

Permanent, Part Time working 30 hours per week (must include Thursday & Friday).

It is an exciting time to join our Application Support function within Policy, Strategy and Digital. This position is open to hybrid (Office & Home) working arrangements.

What will you be doing?

You will provide application support and administration for a variety of business line applications utilised by a large service area that administers Council Tax, Non-Domestic Rates, Business Improvement Districts (BIDS), Housing Benefit and Council Tax Reduction. Knowledge of the specific applications utilised is welcome but not necessary, however you should have an understanding of one of the business areas mentioned above. The team is the bridge between the business, the IT technical teams and the suppliers.

The role is varied and includes some complex routine activities. These activities include scheduling and processing of Revenues and Benefits batch work, Housing Benefit Subsidy/Payments, and operational teams’ workflow as well as maintenance of automated data processing amongst other tasks. The team receives a number of upgrades to existing software each year. The role includes undertaking release upgrade testing for new and existing functionality.

You will be working in a supportive team where teamwork is an important part of the role as is attention to detail and stakeholder/customer communication. The team are continually improving the applications we support making them more efficient by reducing manual intervention. You will assist in such improvements. Full training will be given. Sponsorship is not available for this post.

Please note that this role is also subject to a Basic DBS check.

Further details of the essential criteria, accountabilities and responsibilities of the role can be found in the person specification and job description.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

• Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

Bristol City Council strives to have a workforce that reflects the communities it serves, we are therefore committed to ensuring diversity in our hiring process. We welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

Thepersonal information section (including your name) you’ll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.

Interviews to take place between the 28th - 30th September 2026.