Workspace Supervisor

TN United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a leading workplace management company as a Workspace Supervisor, where your exceptional customer service skills and ability to inspire your team will play a vital role in enhancing the workplace experience. This position offers a unique opportunity to coordinate soft service activities, ensuring service excellence and building strong relationships with clients and staff. If you're passionate about creating a positive environment and have a flexible, can-do attitude, this role is perfect for you. Embrace the challenge and grow your career in a diverse and inclusive workplace that values your contributions.

Qualifications

• Proven experience in a customer service environment.
• Strong organizational and planning skills.

Responsibilities

• Maintain a professional image and ensure cleanliness.
• Deliver training and motivate staff for service excellence.
• Promote excellent relationships with clients and contractors.

Skills

Customer Service Skills

Organizational Skills

Decision Making

Motivational Skills

Job description

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Workspace Supervisor Job Description

As a Workspace Supervisor, you will serve as a crucial link between our client and ISS, possessing comprehensive knowledge of all Soft Service activities within the estate. Your role involves monitoring and coordinating activities to guarantee service excellence across the board.

Exceptional customer service skills are essential, as you'll interact with individuals from both the client and ISS at various levels. Your ability to inspire and motivate your team will be key to delivering the highest level of service consistently.

Candidates with a background in customer service will have a competitive edge. If you're passionate about ensuring a positive and productive workplace environment, join us and play a pivotal role in enhancing the experience for our clients and employees.

Key Responsibilities

1. Maintain a professional image at all times, ensuring all areas are kept clean and tidy and ready for business.
2. Ensure the cleaning team responds to requests as required, working closely with the Cleaning Manager to maintain standards.
3. Deliver training, motivation, discipline, safety, and welfare for staff, and assist other managers as needed.
4. Support and coordinate all soft services within the area to support readiness for business with minimal impact to staff.
5. Ensure KPI requirements are met.
6. Promote and manage excellent relationships with clients, building occupants, and contractors.
7. Meet objectives set by management and departments.
8. Follow ISS processes and guidelines to ensure procedures are adhered to.

Professional and Personal Competencies/Qualifications

1. Proven experience in a customer service environment.
2. Self-disciplined and able to work independently.
3. Ability to make decisions without higher management referral.
4. Flexible and adaptable approach to work.
5. Customer-focused with a positive “Can Do” attitude.
6. Strong organizational and planning skills.

The Company

ISS is a leading workplace and facility management company, committed to making the world work better. We understand the user experience and strive to deliver high standards through innovative solutions and caring people.

We offer a challenging and rewarding career with opportunities for growth and development. ISS values diversity and inclusivity, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background.

Our passion for diversity makes ISS a more creative, productive, and happy workplace.