Business Rates (NNDR) Team Manager

TN United Kingdom; London; Remote; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Business Rates Team Manager to lead a council tax team in London. This full-time remote role focuses on billing, collection, and recovery, ensuring compliance with legislation and KPIs. The ideal candidate will excel in team management and customer service, playing a pivotal role in supporting the Revenues Manager. Join a dynamic organization committed to equal opportunity employment, where your skills and qualifications will be valued and utilized to make a significant impact.

Qualifications

• Experience in managing a council tax or business rates team.
• Strong customer service and communication skills.

Responsibilities

• Support the Revenues Manager in managing the council tax team.
• Handle customer accounts, queries, and complaints effectively.
• Train and develop team members to enhance performance.

Skills

Team Management

Customer Service

Billing and Collection

Performance Management

Job description

Business Rates (NNDR) Team Manager, London

Supported by Morgan Hunt's Public Sector and Government client, this role is based in London, United Kingdom, and requires an EU work permit. The position involves managing a council tax team focused on billing, collection, and recovery of Business Rates, with a focus on supporting a Revenues Manager.

Key Responsibilities:

• Supporting the Revenues Manager in managing the council tax team, including billing, collection, and recovery of Business Rates.
• Handling customer accounts, queries, and complaints via written correspondence and phone calls.
• Managing team performance according to legislation and KPIs.
• Planning and prioritizing staff resources.
• Implementing procedures to ensure effective collection of Business Rates.
• Dealing with enquiries through various channels.
• Training and developing team members.

Additional Details:

This assignment is inside IR35 and offers full-time remote working. If you meet the criteria and are interested, please contact the team with an updated CV.

Morgan Hunt is an award-winning recruitment agency specializing in interim, contract, and temporary roles, committed to equal opportunity employment. Job suitability is assessed based on skills, qualifications, and abilities.