Workshop Operations Lead - Service & Warranty Expert

Jago Consultants; Worthing; On-site; GBP 35,000 - 42,000; Full time

Job summary

Jago Consultants is seeking an experienced Workshop Controller for a busy main dealership in Worthing. The role involves coordinating service operations, liaising with manufacturers and leading the service department to meet business objectives and customer expectations.

The position offers a salary of £35,000 to £42,000, with hours 06:00-16:00 Monday to Friday and 07:00-12:00 every other Saturday. Full driving licence required and Kerridge knowledge is advantageous.

Qualifications

• Proven ability to co-ordinate service operations.
• Strong leadership and team management skills.
• Excellent numerical and administrative abilities.
• Kerridge knowledge is advantageous.

Responsibilities

• Coordinate the activities of the service operation.
• Liaise with the manufacturer and implement policy.
• Lead the service department to meet business objectives.
• Deliver a service that meets or exceeds customer expectations.
• Ensure workshop complies with health and safety legislation.
• Oversee workshop processes for efficiency and KPI tracking.
• Support and optimise workshop productivity and asset usage.

Skills

Leadership

Customer service focus

Numerical/administrative skills

Tools

Kerridge knowledge

Job description

Jago Consultants is seeking an experienced Workshop Controller for a busy main dealership in Worthing. The role involves coordinating service operations, liaising with manufacturers and leading the service department to meet business objectives and customer expectations.

The position offers a salary of £35,000 to £42,000, with hours 06:00-16:00 Monday to Friday and 07:00-12:00 every other Saturday. Full driving licence required and Kerridge knowledge is advantageous.