Workshop Manager: Lead Tech Team & Quality

SeeMe Hired Ltd; Dungannon; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

30 Days Holiday — increasing with long

Health Cash Back Scheme

Employee Assistance Programme

Enhanced Maternity & Paternity Pay

Pension Provision & Life Assurance

Discounted Private Medical Cover

Cycle to Work Scheme

Continuous Development & Learning

Kingsbridge Diamond Membership Club

Job summary

Donnelly Group is seeking an experienced Workshop Manager to lead a busy dealership workshop and drive high standards of performance, quality and customer service.

You will allocate work, oversee diagnostics and warranty authorisations, and support technicians to ensure Right First Time. A strong supervisory background and a full UK driving licence are essential for this role at our Northern Ireland locations.

Qualifications

• Ideally Master Technician level with supervisory/managerial experience.
• Full UK driving licence essential.
• 3-4 years' experience, ideally within a franchised workshop.

Responsibilities

• Manage workshop workload and allocate jobs to Technicians to maximise productivity and customer satisfaction.
• Ensure vehicles complete the eVHC process and assist Service Advisors with costs and timings.
• Monitor repairs to ensure quality and Right First Time.
• Identify warranty repairs and obtain authorisation where required.
• Support Technicians with complex issues and escalate when needed.
• Keep Service Advisors updated on repair progress and additional work.
• Ensure Repair Orders/Job Cards are accurate and suitable for explanations and warranties.
• Carry out quality control checks, including road tests where required.
• Maintain high standards of health, safety and environmental compliance.
• Prepare completed vehicles for customer collection.

Skills

Leadership

Supervisory experience

Diagnostic skills

Electrical fault-finding

Education

Master Technician level

Job description

Donnelly Group is seeking an experienced Workshop Manager to lead a busy dealership workshop and drive high standards of performance, quality and customer service.

You will allocate work, oversee diagnostics and warranty authorisations, and support technicians to ensure Right First Time. A strong supervisory background and a full UK driving licence are essential for this role at our Northern Ireland locations.