Workshop Manager: Drive Service Excellence & Team Growth

Group 1 Automotive; Southend-on-Sea; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

33 days annual leave (incl. bank hols)

Exclusive retail discounts

Car discounts and servicing offers

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 healthcare access

Volunteer day

Share purchase plan

Referral rewards

Training and development opportunities

Life assurance

Flexible working options

Job summary

Group 1 Automotive is seeking a Workshop Manager for its Southend site. You will lead the workshop teams, coordinate service and repair activities, and drive customer satisfaction with proactive communication and efficient work flow.

This role requires a robust automotive background, a full UK driving licence, and the ability to work under pressure while delivering great results for a busy aftersales operation.

Qualifications

• Must hold a Full UK Driving Licence.
• Experience in motor industry roles, ideally in a main dealer environment.
• Ability to work independently and as part of a team.
• Strong communication, attention to detail and customer service focus.

Responsibilities

• Oversee day-to-day running of the workshop.
• Ensure technicians hit daily targets for service and repair work.
• Support service managers to deliver high-quality customer service.
• Aim for agreed profits and customer retention targets.

Skills

Full UK Driving Licence

Motor Industry experience

Teamwork

Time management

Attention to detail

Communication

Main dealer experience

Industry knowledge

Work under pressure

Job description

Group 1 Automotive is seeking a Workshop Manager for its Southend site. You will lead the workshop teams, coordinate service and repair activities, and drive customer satisfaction with proactive communication and efficient work flow.

This role requires a robust automotive background, a full UK driving licence, and the ability to work under pressure while delivering great results for a busy aftersales operation.