Workshop Manager

JCT600 Ltd; Hessle; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Comprehensive package + bonus

34 days annual leave

Family leave: maternity & paternity

Job summary

JCT600 Ltd in Hull is seeking a proactive Workshop Manager to lead our Volkswagen Commercial Vehicles workshop. You will drive a culture of excellence, manage resources and coach the workshop team to deliver outstanding customer service.

You will work closely with Front of House to ensure seamless service and continuous improvement through training and progression opportunities offered by the brand partner. A strong focus on efficiency and customer satisfaction is essential.

Qualifications

• Experience in a main-dealer workshop or as Workshop Controller/Assistant Manager.
• NVQ Level 3 in Motor Vehicle Maintenance and Repair is advantageous but not essential.
• Full UK driving licence (free from excessive penalties).

Responsibilities

• Utilise workshop resources to meet budgeted financial and operational objectives while maintaining customer experience.
• Ensure effective communication between the Workshop and Front of House to deliver the highest level of service.
• Lead, coach and develop the Workshop team with regular reviews and meetings.
• Oversee resource management to maximise productivity, efficiency and utilisation.
• Drive and maintain a culture of high performance and excellence.

Skills

Strong diagnostic and problem-solving

Excellent communication

Customer-first attitude

Education

NVQ Level 3 in Motor Vehicle Maintenance and Repair

Job description

Workshop Manager – Volkswagen Van Centre

Salary: Competitive plus bonus

Location: Hull

We're looking for a results-driven Workshop Manager to lead our high-performing team at our Volkswagen Commercial Vehicles dealership. If you’re ready to boost your aftersales career with ongoing training, career progression, and a culture of excellence, this is your chance!

As a Workshop Manager Your Day-to-day Will Include

• Utilising the resources in the workshop to achieve budgeted financial and operational objectives without compromising the quality of the work produced, ensuring at all times the highest level of customer experience.
• Ensuring effective communication between the Workshop and Front of House team to deliver the highest level of service to our customers.
• Leading, coaching and developing the Workshop team to elevate their performance and behaviours whilst delivering results, holding regular reviews and team meetings.
• Ensuring appropriate resource management, overseeing the workflow through the workshop to achieve the highest levels of productivity, efficiency and utilisation.
• Driving and maintaining a team culture of high performance and excellence!

What We’re Looking For

• Experience: Previous experience working within in a main-dealer workshop, current Workshop Controller or Assistant Manager. An NVQ Level 3 in Motor Vehicle Maintenance and Repair would be advantageous but not essential.
• Requirements: Full UK driving licence (free from excessive penalties)
• Skills:
  • Strong diagnostic and problem-solving abilities.
  • Excellent communication to explain technical issues clearly.
  • Customer-first attitude.

What we offer:

• Comprehensive package + bonus
• Annual leave:34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support:Enhanced paid maternity and paternity leave
• Wellbeing & protection:Life assurance, pension, enhanced sickness cover
• Training & development:From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Benefits

Read more about ourEmployee Benefits - JCT600

Why join JCT600 as a Workshop Manager?

• We’ve spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues.

To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.