Workshop & Field Service Coordinator

E3 Recruitment; Ilford; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

31 days holiday

Permanent position

No weekend work

Stable engineering business

Job summary

E3 Recruitment is seeking a Workshop Controller in Purfleet, Essex. This permanent, days-based role centers on coordinating workshop and field engineers to ensure servicing, repairs and breakdowns are completed efficiently.

You will lead planning, scheduling and prioritisation, liaising with customers and internal teams to maintain smooth operations and high engagement. A strong, hands-on engineering background is preferred.

Qualifications

• Experience coordinating engineers or field service teams.
• Strong organisational and communication abilities in a technical setting.
• Ability to prioritise tasks in a busy workshop environment.

Responsibilities

• Plan and allocate work to workshop and mobile engineers.
• Coordinate servicing, repairs, breakdowns and emergency call-outs.
• Manage work schedules and adapt to changing priorities.
• Keep customers updated on job progress and completion times.
• Coordinate vehicle/equipment collections and deliveries.
• Maintain accurate job, quotation and parts records.
• Liaise with engineers, customers, suppliers and internal departments.
• Help maximise workshop efficiency and engineer utilisation.

Skills

Organisational skills

Communication skills

Team coordination

Job description

E3 Recruitment is seeking a Workshop Controller in Purfleet, Essex. This permanent, days-based role centers on coordinating workshop and field engineers to ensure servicing, repairs and breakdowns are completed efficiently.

You will lead planning, scheduling and prioritisation, liaising with customers and internal teams to maintain smooth operations and high engagement. A strong, hands-on engineering background is preferred.