Workshop Engineer

Air IT Group; Milton Keynes; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Virtual GP (24/7 access)

Employee Assistance Programme (EAP)

Group Life Assurance

Income Protection

Cycle to Work & Technology Vouchers

Pension Scheme

Job summary

Air IT in Milton Keynes is seeking a hands-on Workshop Engineer to join our team. You’ll build, configure and prepare equipment to client specs, deliver and install end-user devices on-site or at the workshop, and provide remote and on-site support to clients.

The role offers varied days, focus on stock management, CRM logging, asset records, and close collaboration with the Technical Services team. A proactive, detail-oriented communicator with IT support experience will fit well, in a hybrid,

Qualifications

• Experience in a Service Desk or IT support environment.
• Knowledge of Microsoft Windows desktop and server technologies.
• Experience supporting Microsoft 365 environments.
• Understanding of Backup and Disaster Recovery (DRaaS) solutions.
• Excellent communication and customer service skills.
• Strong attention to detail and organisational skills.
• A proactive approach to problem solving.

Responsibilities

• Build, configure and prepare new equipment to client specifications.
• Deliver, install and configure end-user devices on client sites when required.
• Provide remote and on-site technical support to clients.
• Manage workshop inventory and maintain storage facilities.
• Receive, track and ship customer equipment in line with procedures.
• Log and manage activity through our CRM system.
• Maintain accurate client documentation and asset records.
• Support project delivery alongside our Technical Services team.
• Follow information security policies and best practice standards.

Skills

Hands-on IT professional

Customer service

Organisational skills

Problem solving

Proactive approach

Communication skills

Tools

Microsoft 365

Azure Active Directory

Microsoft Intune

Job description

Milton Keynes | Full-Time | Office-Based (Monday to Friday)

Love getting technology ready for action?

At Air IT, we help organisations get the most from technology, and behind every successful deployment is a team of talented people making sure everything works exactly as it should.

We're looking for a Workshop Engineer to join our Milton Keynes team. If you're a hands-on IT professional who enjoys building, configuring and deploying devices, thrives on organisation, and takes pride in delivering a great customer experience, we'd love to hear from you.

This is a varied role where no two days are the same. One day you could be configuring a fleet of laptops for a client rollout, the next supporting a project team, managing stock, or delivering and installing equipment on-site.

What You'll Be Doing

As our Workshop Engineer, you'll play a key role in ensuring our clients receive technology that's ready to perform from day one.

You’ll be responsible for:

• Building, configuring and preparing new equipment to client specifications
• Delivering, installing and configuring end‑user devices on client sites when required
• Providing remote and on‑site technical support to clients
• Managing workshop inventory and maintaining our storage facilities
• Receiving, tracking and shipping customer equipment in line with company procedures
• Performing quality checks on all equipment before deploymentLogging and managing activity through our CRM system
• Maintaining accurate client documentation and asset records
• Supporting project delivery alongside our Technical Services team
• Following information security policies and best practice standards

About You

You’ll already have experience in a Service Desk or IT support environment and enjoy combining technical expertise with excellent customer service.

• Experience working as a Service Desk Engineer or within an IT support environment
• Knowledge of Microsoft Windows desktop and server technologies
• Experience supporting Microsoft 365 environments
• Understanding of Backup and Disaster Recovery (DRaaS) solutions
• Excellent communication and customer service skills
• Strong attention to detail and organisational skills
• A proactive approach to problem solving

It would be great if you also have knowledge of:

• TCP/IP networking, routing, switching and firewalls
• Azure Active Directory and IaaS technologies
• Microsoft Intune and Conditional Access

The Benefits

Joining Air IT means unlocking a world of perks and opportunities, including:

• Virtual GP (24/7 access for you & family)
• Employee Assistance Programme (EAP)
• Group Life Assurance & Income Protection

Time Off & Life Balance

• Celebration Day
• Annual Leave Purchase Scheme
• Enhanced Family Leave
• Cycle to Work & Technology Vouchers
• Discounts via Perks at Work
• Pension Scheme

Optional Benefits (Opt‑In)

Additional Highlights

• Hybrid working options
• Social events, competitions & incentives
• Discount & Cashback Scheme
• Life Insurance, EAP & Virtual GP

Air IT is an equal opportunities employer. We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.

Air IT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.