Senior Account Manager

Air IT Group; Greater London, Milton Keynes; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days’ holiday + celebration day

Enhanced family leave

EV car scheme & Cycle to Work

Virtual GP & EAP

Job summary

Air IT Group is seeking a Senior Account Manager to own and grow key client relationships across the South from London, Milton Keynes or Abingdon. This hybrid role focuses on strategic partnerships, value-driven IT initiatives and sustained account profitability.

You will partner with service delivery and technical teams, run quarterly business reviews, and drive upsell opportunities while maintaining a robust sales pipeline and delivering exceptional customer outcomes.

Qualifications

• Proven success as an Account Manager or Senior Account Manager within an MSP
• A consultative, solutions-led sales style
• Confidence leading strategic conversations with senior stakeholders
• Strong track record of growing accounts and hitting targets
• Excellent communication and stakeholder management skills
• Ability to thrive in a fast-paced, evolving environment
• Experience across key MSP services (e.g. M365, Azure, Cyber Security, IT Support)
• Full UK driving licence

Responsibilities

• Build Meaningful Client Partnerships and own portfolio relationships
• Lead quarterly reviews and translate data into actionable insight
• Collaborate with Service Delivery and Technical teams for seamless experiences
• Drive retention, growth and profitability across accounts
• Create and execute strategic account plans and identify opportunities
• Lead upsell and cross-sell initiatives aligned to client needs
• Own pipeline and personal sales targets with confidence

Skills

Account Management

MSP experience

Strategic relationships

Communication

Driving licence

Job description

Location: London, Milton Keynes or Abingdon (Hybrid)

Step into Your Next Challenge with Air IT

At Air IT, we go beyond delivering IT services — we build lasting partnerships that power ambitious organisations to grow, transform and succeed.

We’re looking for a dynamic Senior Account Manager to join our expanding team, taking ownership of key client relationships across the South. If you’re commercially driven, relationship-focused, and thrive in a Managed Services environment, this is your opportunity to make a real impact.

The Opportunity

This isn’t just account management — it’s about becoming a trusted strategic partner to your customers.

You’ll work closely with senior stakeholders to understand their business goals, shape forward-thinking IT strategies, and unlock genuine value from their technology investments. From driving growth to strengthening long‑term partnerships, you’ll be at the centre of delivering exceptional client outcomes.

What You’ll Be Doing

• Build Meaningful Client Partnerships
• Develop trusted relationships with senior decision‑makers
• Own and nurture your portfolio, becoming the go‑to advisor for your clients
• Lead engaging quarterly reviews, turning data into actionable insight
• Ensure every customer feels valued, heard and confident in Air IT

Collaborate to Deliver Excellence

• Partner with Service Delivery and Technical teams to ensure seamless customer experiences
• Stay ahead of risks, issues and emerging opportunities
• Bring fresh thinking through knowledge of market trends and evolving technologies

Drive Growth & Commercial Success

• Take full ownership of retention, growth and profitability across your accounts
• Create and execute strategic account plans, identifying new opportunities
• Lead upsell and cross‑sell initiatives aligned to client needs
• Own your pipeline and personal sales targets with confidence
• Drive negotiations, renewals and service expansion conversations

Own the Sales & Delivery Journey

• Create compelling proposals and customer roadmaps
• Collaborate with technical teams to scope and shape solutions
• Keep CRM and reporting accurate and insightful
• Contribute to continuous improvement across account management processes

What You Bring

Your Experience

• Proven success as an Account Manager or Senior Account Manager within an MSP
• A consultative, solutions‑led sales style
• Confidence leading strategic conversations with senior stakeholders
• Strong track record of growing accounts and hitting targets
• Excellent communication and stakeholder management skills
• Ability to thrive in a fast‑paced, evolving environment
• Experience across key MSP services (e.g. M365, Azure, Cyber Security, IT Support)
• Full UK driving licence

What Sets You Apart

• We’re looking for someone who brings a unique perspective and a collaborative mindset, and who:
• Has a genuine interest in technology and the positive impact it can have on organisations and people
• Demonstrates commercial awareness and can confidently communicate value in a way that resonates with different audiences
• Brings curiosity, enthusiasm and a proactive approach to problem‑solving
• Is well‑organised and able to manage multiple priorities in a way that works best for them
• Is open to new ideas, embraces change and is committed to continuous learning
• Is motivated to grow and develop their career within a supportive, scaling business

What You’ll Get in Return

At Air IT, we invest in our people just as much as our technology.

Benefits That Matter

• 25 days’ holiday + a celebration day
• Enhanced family leave
• EV car scheme & Cycle to Work
• Virtual GP & Employee Assistance Programme
• Technology vouchers & eye care support
• Pension, life assurance & income protection
• Access to Air Perks and discount platforms
• Ongoing development and learning opportunities
• Team socials, incentives and competitions
• A supportive, collaborative culture where you can thrive

Life at Air IT

We’re proud of our people‑first culture — ambitious, supportive and driven by success. We celebrate achievements, encourage growth, and create an environment where everyone can bring their best self to work.

If you’re ready to take ownership, build impactful relationships and drive meaningful growth, we’d love to hear from you.

Air IT is an equal opportunities employer. We’re committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.

AirIT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.