Workshop Engineer

Air IT Limited; Milton Keynes; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Virtual GP (24/7)

EAP

Group Life Assurance

Job summary

Air IT Limited in Milton Keynes is seeking a Workshop Engineer to set up, configure and log new equipment, provide on-site and remote client support, and manage workshop inventory. The role focuses on logging activity in CRM, quality checks, and maintaining documentation in line with ISMS policies.

The position requires basic Windows Server/Desktop, Microsoft 365, and networking knowledge, with strong customer service skills.

Qualifications

• Demonstrable knowledge as a Service Desk Engineer.
• Basic knowledge of Microsoft Windows Server / Desktop Environments.
• Experience with Microsoft 365, Backup/DRaaS and related technologies.
• Excellent customer service and communication skills.
• Basic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure AD & IaaS, Intune & CA technologies and Mimecast.

Responsibilities

• Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures.
• Deliver, install and configure end-user equipment on client sites, provide remote and on-site support.
• Manage off-site workshop storage, track inventory, and order supplies as needed.
• Log and action all activity in the CRM system following procedures.
• Conduct quality checks on equipment before delivery and maintain client site documentation.
• Support the Technical services team on workshop-related project sections.
• Maintain information security by complying with ISMS and policies.

Skills

Service Desk Engineer

Windows Server/Desktops

Microsoft 365

Backup/DRaaS

Networking basics

Azure Active Directory

Intune/CA technologies

Mimecast security

Tools

CRM systems

Job description

Job Title: Workshop Engineer
Location: Milton Keynes (Office based, 5 days per week)
Reporting to: Workshop Manager

Purpose

To deliver machine set-up and configuration, asset management and inventory support for both clients and internal departments.

Duties and Responsibilities

• Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures
• Deliver, install and configure end‑user equipment on client sites as required, Offer remote and on‑site technical support to clients, addressing their queries and issues promptly.
• Manage and maintain off‑site workshop storage facility, following company procedure for receiving and shipping customer stock. Keep track of inventory levels, order supplies as needed, and ensure proper storage and handling of equipment.
• Log and action all activity in within the CRM system following established Service Desk procedures
• Conduct quality checks on all equipment before delivery to clients to ensure it meets company standards.
• Maintain and update accurate client site documentation
• Support the Technical services team on any workshop related sections of projects.
• Maintain information security by complying with the company’s Information Security Management System (ISMS) and all relevant policies

Qualifications, Knowledge and Experience

• Demonstrable knowledge as a Service Desk Engineer
• Basic knowledge of Microsoft Windows Server / Desktop Environments
• Experience with Microsoft 365, Backup/DRaaS and related technologies
• Excellent customer service and communication skills
• Basic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure Active Directory & IaaS, Intune & Conditional Access Technologies and Mimecast email security

The Benefits

• Virtual GP (24/7 access for you & family)
• Employee Assistance Programme (EAP)
• Group Life Assurance & Income Protection

Time Off & Life Balance

• Celebration Day
• Annual Leave Purchase Scheme
• Enhanced Family Leave
• Cycle to Work & Technology Vouchers
• Discounts via Perks at Work
• Pension Scheme

Optional Benefits (Opt‑In)

Additional Highlights

• Hybrid working options
• Social events, competitions & incentives
• Discount & Cashback Scheme
• Life Insurance, EAP & Virtual GP

We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.