Equipment Setup & Client Tech Support Specialist

Air IT Limited

Milton Keynes

Hybrid

GBP 26,000 - 36,000

Full time

14 days+

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Benefits offered by this job

Virtual GP (24/7)

EAP

Group Life Assurance

Job summary

Air IT Limited in Milton Keynes is seeking a Workshop Engineer to set up, configure and log new equipment, provide on-site and remote client support, and manage workshop inventory. The role focuses on logging activity in CRM, quality checks, and maintaining documentation in line with ISMS policies.

The position requires basic Windows Server/Desktop, Microsoft 365, and networking knowledge, with strong customer service skills.

Qualifications

Demonstrable knowledge as a Service Desk Engineer.
Basic knowledge of Microsoft Windows Server / Desktop Environments.
Experience with Microsoft 365, Backup/DRaaS and related technologies.
Excellent customer service and communication skills.
Basic knowledge of Networking technologies (TCP/IP, Firewall, Routing/Switching), Azure AD & IaaS, Intune & CA technologies and Mimecast.

Responsibilities

Set up new equipment for clients to specification, logging and actioning in CRM following established Service Desk procedures.
Deliver, install and configure end-user equipment on client sites, provide remote and on-site support.
Manage off-site workshop storage, track inventory, and order supplies as needed.
Log and action all activity in the CRM system following procedures.
Conduct quality checks on equipment before delivery and maintain client site documentation.
Support the Technical services team on workshop-related project sections.
Maintain information security by complying with ISMS and policies.