UK Field IT Engineer – Onsite & Networking Specialist

Air IT Group; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

24/7 Virtual GP access for you andyour

Employee Assistance Programme (EAP)

Life Assurance, Income Protection andP

Annual Leave Purchase Scheme, Celebrat

Two paid volunteering days each year

Cycle to Work and Technology Voucher

Job summary

Air IT Group is seeking a skilled Field Engineer to join our Service team across the UK South Region, providing onsite technical assistance, infrastructure support and service fulfilment.

You will act as the customer-facing engineer onsite, resolving issues, installing and maintaining IT infrastructure and supporting Service Desk teams with hands-on tasks.

Qualifications

• Experience in a customer-facing IT support role.
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Experience diagnosing and repairing PCs, laptops, printers, and related hardware.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Hands-on experience with network technologies (Cisco, Meraki, Ubiquiti, Sophos, Fortinet).
• Experience with physical server infrastructure (rack mounting, cabling, hardware maintenance).
• Basic understanding of virtualization platforms (VMware/Hyper-V).
• Full UK driving licence.

Responsibilities

• Provide onsite break-fix support for hardware, software and infrastructure issues.
• Carry out installations, hardware replacements and service requests.
• Act as a trusted technical contact for customers with clear communication on site visits.
• Provide remote hands support for Service Desk teams including cabling and server deployments.
• Support desktops, laptops, printers, peripherals and Microsoft 365 environments.
• Install and maintain network/server infrastructure (switches, firewalls, WLANs, racked servers).
• Assist with onboarding projects and hardware refreshes.
• Maintain accurate technical documentation and service tickets.
• Manage workload to meet commitments, SLAs and travel schedules.
• Provide remote support when not on site and be available for urgent onsite requirements.

Skills

Windows 10/11

Microsoft 365

Active Directory

Networking fundamentals

VMware/Hyper-V

Server hardware

Cabling & patching

Mobile devices support

ConnectWise

ITIL basics

Security basics

Education

CompTIA A+

CompTIA Network+

Microsoft Fundamentals

Tools

ConnectWise

Job description

Location: Greater London Region (with occasional travel UK-wide)

Are you ready to build your career in Technology and Cyber Security support?

At Air IT, we're passionate about helping people and businesses thrive through technology. With a clear vision, ambitious goals, and a people-first culture, we empower our teams to grow, develop, and make a real difference for our clients across the UK.

We're looking for a Field Engineer to join our team and help deliver exceptional IT support and customer experiences. Whether you're an experienced Field Engineer or you're looking to take the next step in your IT support career, we'd love to hear from you.

This is an exciting opportunity for someone who enjoys working directly with clients, solving technical challenges, and delivering outstanding service. You'll provide on-site support across a variety of client environments, helping organisations get the most from their technology through installations, maintenance, troubleshooting, and proactive recommendations.

No two days are the same. Whether you're carrying out scheduled visits, responding to critical incidents, supporting project work, or assisting remotely through the Service Desk, you'll play an important role in keeping our clients connected, secure, and productive.

What You'll Be Doing

As a Field Engineer, you will:

• Deliver on-site technical support, diagnosing and resolving hardware and software issues.
• Install, configure, maintain, and upgrade IT infrastructure including desktops, laptops, servers, and network equipment.
• Respond to incidents and service requests in line with agreed SLAs and customer expectations.
• Accurately document all work and maintain client records within our PSA system.
• Manage your workload effectively, prioritising tasks while providing excellent customer service.
• Build strong, trusted relationships with clients and colleagues.
• Identify opportunities to improve client systems, performance, and service delivery.
• Ensure all work is carried out in line with security, safety, and operational standards.
• Support project delivery alongside Professional Services Engineers when required.
• Provide remote support through the Service Desk between client visits.
• Attend urgent and Priority 1 site visits when required.

What We're Looking For

• Experience working as a Field Engineer, Service Desk Engineer, or in a similar IT support role.
• Strong knowledge of Microsoft Windows Server and Desktop environments.
• Experience supporting Microsoft 365, Backup and DRaaS solutions, Entra ID, and Infrastructure as a Service (IaaS) technologies.
• Good understanding of networking technologies including TCP/IP, firewalls, routing, and switching.
• Strong troubleshooting and problem-solving skills.
• A full UK driving licence and access to a vehicle insured for business use.
• Experience with Microsoft Intune and Conditional Access.
• Knowledge of Mimecast email security solutions.

About You

We're interested in people who:

• Take ownership of their work and collaborate effectively with others.
• Are adaptable and comfortable working in a variety of environments.
• Have strong organisational skills and attention to detail.
• Communicate confidently and respectfully with technical and non-technical audiences.
• Are approachable, professional, and customer-focused.
• Enjoy learning and developing their skills.
• Bring different perspectives, experiences, and ideas to help us continually improve.

The Benefits

Joining Air IT means unlocking a world of perks and opportunities, including:

• Virtual GP (24/7 access for you & family)
• Employee Assistance Programme (EAP)
• Group Life Assurance & Income Protection

Time Off & Life Balance

• Celebration Day
• Annual Leave Purchase Scheme
• Enhanced Family Leave
• Cycle to Work & Technology Vouchers
• Discounts via Perks at Work
• Pension Scheme

Optional Benefits (Opt‑In)

Additional Highlights

• Hybrid working options
• Social events, competitions & incentives
• Discount & Cashback Scheme
• Life Insurance, EAP & Virtual GP

Ready to soar with Air IT? Apply now and be part of something extraordinary!

We are committed to fostering an inclusive, equitable, and diverse workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, communities, and experiences. If you require any adjustments during the recruitment process, please let us know.

Ready to make a difference? Apply now and be part of something extraordinary.

No Agencies Disclaimer:
AirIT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.