Field Engineer

Air IT Group; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

24/7 Virtual GP access for you andyour

Employee Assistance Programme (EAP)

Life Assurance, Income Protection andP

Annual Leave Purchase Scheme, Celebrat

Two paid volunteering days each year

Cycle to Work and Technology Voucher

Job summary

Air IT Group is seeking a skilled Field Engineer to join our Service team across the UK South Region, providing onsite technical assistance, infrastructure support and service fulfilment.

You will act as the customer-facing engineer onsite, resolving issues, installing and maintaining IT infrastructure and supporting Service Desk teams with hands-on tasks.

Qualifications

• Experience in a customer-facing IT support role.
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Experience diagnosing and repairing PCs, laptops, printers, and related hardware.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Hands-on experience with network technologies (Cisco, Meraki, Ubiquiti, Sophos, Fortinet).
• Experience with physical server infrastructure (rack mounting, cabling, hardware maintenance).
• Basic understanding of virtualization platforms (VMware/Hyper-V).
• Full UK driving licence.

Responsibilities

• Provide onsite break-fix support for hardware, software and infrastructure issues.
• Carry out installations, hardware replacements and service requests.
• Act as a trusted technical contact for customers with clear communication on site visits.
• Provide remote hands support for Service Desk teams including cabling and server deployments.
• Support desktops, laptops, printers, peripherals and Microsoft 365 environments.
• Install and maintain network/server infrastructure (switches, firewalls, WLANs, racked servers).
• Assist with onboarding projects and hardware refreshes.
• Maintain accurate technical documentation and service tickets.
• Manage workload to meet commitments, SLAs and travel schedules.
• Provide remote support when not on site and be available for urgent onsite requirements.

Skills

Windows 10/11

Microsoft 365

Active Directory

Networking fundamentals

VMware/Hyper-V

Server hardware

Cabling & patching

Mobile devices support

ConnectWise

ITIL basics

Security basics

Education

CompTIA A+

CompTIA Network+

Microsoft Fundamentals

Tools

ConnectWise

Job description

Location: UK South Region (with occasional travel across the UK)
Salary: Competitive + Company Benefits
Contract: Full-Time

About the Role

Air IT Group is seeking a skilled and customer-focused Field Engineer to join our Service team. This is a hands-on role supporting customers across the UK South Region, providing onsite technical assistance, infrastructure support, and service request fulfilment.

As the face of Air IT Group on customer sites, you'll play a vital role in delivering an exceptional customer experience, resolving technical issues, installing and maintaining IT infrastructure, and supporting our Service Desk teams with onsite technical tasks.

Key Responsibilities

• Provide onsite break-fix support for hardware, software, and infrastructure issues.
• Carry out installations, hardware replacements, office moves, and other service requests.
• Act as a trusted technical contact for customers, delivering clear communication and excellent service during site visits.
• Provide remote hands support for Service Desk teams, including cabling, server reboots, equipment installations, patching, and device deployments.
• Support and troubleshoot desktops, laptops, printers, peripherals, mobile devices, and Microsoft 365 environments.
• Install and maintain network and server infrastructure, including switches, firewalls, wireless access points, and rack-mounted servers.
• Assist with customer onboarding projects, hardware refresh programmes, and infrastructure changes.
• Maintain accurate technical documentation, asset records, and service tickets.
• Manage your workload effectively to meet customer commitments, SLA targets, and travel schedules.
• Provide remote support when not attending customer sites and be available for urgent onsite requirements when necessary.

Skills and Experience

• Experience in a customer-facing IT support role, ideally within an MSP environment.
• Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory.
• Experience diagnosing and repairing PCs, laptops, printers, and related hardware.
• Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VLANs.
• Hands-on experience with network technologies such as Cisco, Meraki, Ubiquiti, Sophos, or Fortinet.
• Experience working with physical server infrastructure, including rack mounting, cabling, and hardware maintenance.
• Basic understanding of virtualisation platforms such as VMware or Hyper-V.
• Full UK driving licence.
• Structured cabling experience, including patching, labelling, and testing.
• Mobile device support (iOS and Android).
• Experience using ConnectWise.
• Exposure to ITIL-aligned service delivery.
• Understanding of cyber security principles and physical security best practices.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.

Why Join Air IT Group?

This is an excellent opportunity to join a collaborative and customer-focused team where you'll work with a broad range of technologies, build strong customer relationships, and continue to develop your technical skills in a supportive environment.

Benefits Include

• 24/7 Virtual GP access for you and your family
• Employee Assistance Programme (EAP)
• Life Assurance, Income Protection and Pension Scheme
• Annual Leave Purchase Scheme, Celebration Day and Enhanced Family Leave
• Two paid volunteering days each year
• Cycle to Work and Technology Voucher schemes

  Join Air IT and help us deliver technology that empowers businesses to succeed.

  Air IT is an equal opportunities employer. We're committed to creating an inclusive, diverse and supportive workplace where everyone can thrive. If you require any reasonable adjustments at any stage of the recruitment process, please let us know.

  AirIT manages all recruitment directly. While we occasionally engage approved agencies for specific needs, we do not work with agencies for our standard roles. We kindly ask that agencies do not contact us or submit unsolicited CVs, as these will not be considered and no fees will be payable. If we require agency support, we will reach out to our selected partners directly.