IT Workshop Engineer - Deploy & Configure Equipment (Hybrid)

Air IT Group; Milton Keynes; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Virtual GP (24/7 access)

Employee Assistance Programme (EAP)

Group Life Assurance

Income Protection

Cycle to Work & Technology Vouchers

Pension Scheme

Job summary

Air IT in Milton Keynes is seeking a hands-on Workshop Engineer to join our team. You’ll build, configure and prepare equipment to client specs, deliver and install end-user devices on-site or at the workshop, and provide remote and on-site support to clients.

The role offers varied days, focus on stock management, CRM logging, asset records, and close collaboration with the Technical Services team. A proactive, detail-oriented communicator with IT support experience will fit well, in a hybrid,

Qualifications

• Experience in a Service Desk or IT support environment.
• Knowledge of Microsoft Windows desktop and server technologies.
• Experience supporting Microsoft 365 environments.
• Understanding of Backup and Disaster Recovery (DRaaS) solutions.
• Excellent communication and customer service skills.
• Strong attention to detail and organisational skills.
• A proactive approach to problem solving.

Responsibilities

• Build, configure and prepare new equipment to client specifications.
• Deliver, install and configure end-user devices on client sites when required.
• Provide remote and on-site technical support to clients.
• Manage workshop inventory and maintain storage facilities.
• Receive, track and ship customer equipment in line with procedures.
• Log and manage activity through our CRM system.
• Maintain accurate client documentation and asset records.
• Support project delivery alongside our Technical Services team.
• Follow information security policies and best practice standards.

Skills

Hands-on IT professional

Customer service

Organisational skills

Problem solving

Proactive approach

Communication skills

Tools

Microsoft 365

Azure Active Directory

Microsoft Intune

Job description

Air IT in Milton Keynes is seeking a hands-on Workshop Engineer to join our team. You’ll build, configure and prepare equipment to client specs, deliver and install end-user devices on-site or at the workshop, and provide remote and on-site support to clients.

The role offers varied days, focus on stock management, CRM logging, asset records, and close collaboration with the Technical Services team. A proactive, detail-oriented communicator with IT support experience will fit well, in a hybrid,