Workshop Controller & Team Leader (EV Training Path)

Arnold Clark Group; Aberdeen City; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Salary £35,000–£45,000 DOE

Performance-based bonuses up to £9,000

Overtime paid at time and a half

33 days’ annual leave

EV accreditation training

Private healthcare

Sick pay

Maternity and paternity packages

Generous employee discounts

Job summary

Arnold Clark Group in Aberdeen is seeking a Workshop Controller to support the Service Manager in driving productivity and maintaining a high standard of first-time repairs within a busy, professional workshop.

You will lead technicians and apprentices, schedule work, provide estimates, and ensure compliance with DVSA and manufacturer policies while delivering excellent customer service and supporting service sales growth.

Qualifications

• Experience in automotive workshop management or control.
• Strong organisational and accuracy skills.
• Excellent communication with customers and colleagues.
• Ability to lead by example and motivate a team.
• Willingness to progress into management and develop skills.

Responsibilities

• Manage and coach technicians and apprentices to meet targets.
• Ensure servicing work is completed correctly, on time, with customer satisfaction.
• Ensure compliance with DVSA, health and safety and manufacturer policies.
• Collaborate with other departments to deliver a seamless service for customers.
• Schedule work considering targets, job complexity and parts availability.
• Provide estimates for servicing and repairs and set timescales.
• Record technician time and write technical reports and recommendations.

Skills

Automotive industry experience

Team leadership

Organisational skills

Interpersonal communication

IT literacy

Problem solving under pressure

Sales mindset

Job description

Arnold Clark Group in Aberdeen is seeking a Workshop Controller to support the Service Manager in driving productivity and maintaining a high standard of first-time repairs within a busy, professional workshop.

You will lead technicians and apprentices, schedule work, provide estimates, and ensure compliance with DVSA and manufacturer policies while delivering excellent customer service and supporting service sales growth.