Workshop Controller - Taunton

City West Country Ltd; Taunton; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Employee Car Scheme

Commission scheme

25 days holiday + bank holidays

Pension scheme

Benefits Hub

Employee Assistance Programme

Cycle to work

Eye care vouchers

Life assurance

Long Service Awards

Job summary

City West Country Ltd in Taunton is seeking an experienced Workshop Controller to lead the day-to-day operation of our workshop team, supporting growth and maintaining high technical and quality standards.

Reporting to the Service Manager, you will coordinate workshop activity, allocate resources, and ensure work is completed on time with a first-time fix wherever possible, delivering an excellent customer experience.

Qualifications

• Must have prior service experience in automotive/motor industry.
• Customer-focused with a track record of delivering service excellence.
• Strong technical product knowledge and problem-solving ability.
• Excellent interpersonal, communication, and organisational skills.
• Good administrative and IT skills for workshop operations.

Responsibilities

• Lead the efficient operation of the workshop team alongside the current management to maximise productivity and workshop sales.
• Champion City West Country culture of quality, excellence and customer care.
• Prioritise customer requirements and support technical enquiries and customer road tests.
• Oversee the full back-of-house customer journey to ensure work is completed right first time and maximise Fix First Visit.
• Monitor workshop loading and allocate work to maximise resources and maintain continuity.
• Manage resources to deliver a high-quality service on time and support Service Time Management obligations.
• Maintain robust workshop quality-control systems and ensure adherence to company standards and Vehicle Health Check processes.
• Support delivery of workshop sales and income in line with annual budgets.
• Ensure warranty and goodwill authorisations meet manufacturer recommendations.

Skills

Motor industry experience

Customer-focused

Technical product knowledge

Interpersonal skills

Administration & IT

Job description

Salary

£38,836.24 per annum

Hours

45 hours per week, Monday to Friday

Location

Taunton

We are looking for an experienced and highly organised Workshop Controller to lead the day-to-day operation of our workshop team, to support our significant growth, success and current workshop controller.

This is a key role focused on maximising productivity, maintaining high technical and quality standards, and ensuring every customer receives an excellent experience.

Reporting to the Service Manager, you will work alongside the current dedicated team to coordinate workshop activity, make the best use of available resources and support colleagues across the business to deliver vehicles on time and to a consistently high standard.

Who are City West Country?

We are a privately owned, award-winning automotive group with over 40 years of industry experience, operating successful dealerships across Exeter, Taunton, Plymouth, Paignton and Truro. As our business continues to expand, we’re offering the right candidate the chance to thrive in a fast-paced, forward-thinking environment.

Owned by a father-and-son team, we pride ourselves on strong family values. For the past three years, we have also been recognised as an Outstanding Company to Work For by Best Companies! With an annual turnover exceeding £368 million, CWC are ranked as the 47th largest dealer group in the UK according to the AM-online AM100 report, and hold the 50th position in the Scoosh Top 100 Car Dealers rankings.

What can we offer you?

• Employee Car Scheme
• Achievable commission scheme - your earnings grow with your performance!
• 25 days' holiday + bank holidays
• Scottish Widows salary sacrifice pension scheme
• Access to our exclusive Benefits Hub - discounts on big brands
• Employee Assistance Programme
• Cycle to work scheme and free eye care vouchers
• Life assurance 1 x basic salary for free
• Long Service Awards to celebrate your milestones

What You'll Be Doing

• Lead the efficient operation of the workshop team, alongside the current management structure, to maximise productivity and workshop sales.
• Champion the City West Country culture of quality, excellence and customer care.
• Prioritise customer requirements throughout the service operation and support technical enquiries and customer road tests.
• Oversee the complete back-of-house customer journey, ensuring work is completed right first time and every opportunity is taken to achieve a Fix First Visit.
• Monitor workshop loading and allocate work effectively to maximise available resources and maintain continuity.
• Manage resources to deliver a high-quality service on time and support Service Time Management obligations.
• Maintain robust workshop quality-control systems and ensure adherence to company standards and the Vehicle Health Check process.
• Support delivery of workshop sales and income in line with annual budgets
• Ensure warranty and goodwill authorisations meet manufacturer recommendations

What We're Looking For

• Previous service experience within the motor industry
• Experience in a customer-focused environment
• Strong specialist or technical product knowledge
• Confident interpersonal, communication and organisational skills
• Good administration and IT skills
• The ability to plan, prioritise and make sound decisions in a fast-paced workshop environment.

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Want to discuss this role? Call Beth Williams on 01392 825073 or email [email protected]