Workshop Controller & Service Flow Lead

Jago Consultants; Southampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Jago Consultants’ client, a busy main dealership in the area, seeks an experienced Workshop Controller to lead the workshop team and manage workload in line with customer commitments.

You will drive efficiency in issuing work, monitor KPI progress, and ensure compliance with health and safety standards while coordinating with reception and Sales to progress prep work and protect customer satisfaction.

Qualifications

• Experience as a Workshop Controller or Service Manager.
• Strong understanding of workshop processes and how to optimise outputs.
• Full driving licence; endorsements to be notified.
• Good numerical and administrative skills with attention to KPI accuracy.

Responsibilities

• Oversee issuing and progressing of workshop tasks to meet customer commitments.
• Ensure workshop processes comply with retail, internal and warranty guidelines.
• Provide progress updates on work in progress and flag potential issues early.
• Coordinate with reception and Sales to manage prep work and loading.
• Maintain health and safety compliance across the workshop.

Skills

Workshop control

Team leadership

Customer satisfaction focus

Health & Safety compliance

Tools

Kerridge Automotive Software

Job description

Jago Consultants’ client, a busy main dealership in the area, seeks an experienced Workshop Controller to lead the workshop team and manage workload in line with customer commitments.

You will drive efficiency in issuing work, monitor KPI progress, and ensure compliance with health and safety standards while coordinating with reception and Sales to progress prep work and protect customer satisfaction.