Workshop Controller & Service Advisor Support (Mon-Fri)

Pembrook Resourcing LTD; Camberley; On-site; GBP 35,000 - 45,000; Full time

Job summary

Pembrook Resourcing is seeking an experienced Workshop Controller to join a franchised automotive operation in Camberley. The role focuses on coordinating a busy workshop and supporting the Service Advisor, with Monday–Friday hours and no weekend work.

The successful candidate will manage daily workshop workload, allocate tasks, monitor progress and liaise with technicians, service advisors and customers to keep jobs on plan and ensure high service standards.

Qualifications

• Previous Workshop Controller, Senior Service Advisor, or similar aftersales experience.
• Strong understanding of workshop operations and Technician productivity.
• Excellent organisation and communication skills.
• Confidence dealing with Technicians, Service Advisors and customers.

Responsibilities

• Control and coordinate the daily workshop workload.
• Allocate work effectively across the Technician team.
• Monitor job progress, productivity and completion times.
• Keep Technicians productive and ensure work progresses to plan.
• Liaise closely with Service Advisors and management.
• Support the Service Advisor team during busy periods.
• Communicate with customers and provide updates where required.
• Help resolve workshop and service issues quickly and professionally.
• Maintain strong standards of customer service and workshop efficiency.
• Ensure jobs are progressed and completed within agreed timescales.

Skills

Workshop operations

Technician productivity

Organisation

Communication

Multi-tasking

Customer service

Job description

Pembrook Resourcing is seeking an experienced Workshop Controller to join a franchised automotive operation in Camberley. The role focuses on coordinating a busy workshop and supporting the Service Advisor, with Monday–Friday hours and no weekend work.

The successful candidate will manage daily workshop workload, allocate tasks, monitor progress and liaise with technicians, service advisors and customers to keep jobs on plan and ensure high service standards.