Workshop Controller: Rapid Breakdown & Service Coordination

Abatec Recruitment; Weston-super-Mare; On-site; GBP 28,000 - 36,000; Full time

Job summary

Abatec are recruiting a Workshop Controller to oversee vehicle service and breakdown responses for a client in the construction and rail sectors. You will triage calls, coordinate fitters, and ensure efficient scheduling with accurate records.

The role requires organised, detail‑oriented individuals with excellent communication and time management skills, able to work under pressure and liaise with Hire Desk to manage vehicle availability.

Qualifications

• Previous experience in a service and maintenance control role.
• Logical prioritising and strong problem solving.
• Well organised, proactive and committed to high quality work.
• Experience with vehicle workshop, car dealership, or service bookings is preferred.

Responsibilities

• Provide initial telephone support to triage breakdowns and resolve where possible.
• Manage response if a fitter is needed to attend, aiming for first-time fix.
• Log and allocate repairs and allocate to a fitter, keeping records up to date.
• Appoint third party repair companies when needed, raising POs and approving invoices.
• Support fitters with information and parts for tasks.
• Book and coordinate service and inspection appointments with customers.
• Liaise with Hire Desk for vehicle availability and replacements.
• Identify chargeable damaged repairs, order parts and process invoices.
• Update and maintain stock records, service schedules and breakdowns.

Skills

Excellent communication

Highly organized

Attention to detail

Time management

Tools

Microsoft Office

Job description

Abatec are recruiting a Workshop Controller to oversee vehicle service and breakdown responses for a client in the construction and rail sectors. You will triage calls, coordinate fitters, and ensure efficient scheduling with accurate records.

The role requires organised, detail‑oriented individuals with excellent communication and time management skills, able to work under pressure and liaise with Hire Desk to manage vehicle availability.