Workshop Controller

Abatec Recruitment; Weston-super-Mare; On-site; GBP 28,000 - 36,000; Full time

Job summary

Abatec are recruiting a Workshop Controller to oversee vehicle service and breakdown responses for a client in the construction and rail sectors. You will triage calls, coordinate fitters, and ensure efficient scheduling with accurate records.

The role requires organised, detail‑oriented individuals with excellent communication and time management skills, able to work under pressure and liaise with Hire Desk to manage vehicle availability.

Qualifications

• Previous experience in a service and maintenance control role.
• Logical prioritising and strong problem solving.
• Well organised, proactive and committed to high quality work.
• Experience with vehicle workshop, car dealership, or service bookings is preferred.

Responsibilities

• Provide initial telephone support to triage breakdowns and resolve where possible.
• Manage response if a fitter is needed to attend, aiming for first-time fix.
• Log and allocate repairs and allocate to a fitter, keeping records up to date.
• Appoint third party repair companies when needed, raising POs and approving invoices.
• Support fitters with information and parts for tasks.
• Book and coordinate service and inspection appointments with customers.
• Liaise with Hire Desk for vehicle availability and replacements.
• Identify chargeable damaged repairs, order parts and process invoices.
• Update and maintain stock records, service schedules and breakdowns.

Skills

Excellent communication

Highly organized

Attention to detail

Time management

Tools

Microsoft Office

Job description

Abatec are working on behalf of our client who are a national supplier of technology advanced machinery tailored to the construction, rail and major project sectors to recruit a Workshop Controller. Their workforce are at the heart of their strategy, empowering people to develop alongside the business, enabling career progression and the creation of new opportunities with on the job training.

Job Purpose:

As an experienced Workshop Controller, you will be instrumental in ensuring that the vehicle repairs and services are carried out to a high standard, and in a timely manner. You are the first point of contact for Workshop Management, and will coordinate and plan the response for Breakdowns, routine Maintenance and Services.

Main Responsibilities:

• Provide initial telephone support to triage breakdowns and try to resolve where possible
• Manage the response if a fitter is required to attend, with the aim of achieving a fix first time.
• Log and allocate repairs and allocate to a fitter, maintaining accurate records of work and stock.
• Appoint third party repair companies when needed, raising PO's and approving invoices.
• Provide support to fitters by ensuring they have the necessary information and parts for the task.
• Book and coordinate service and inspection appointments with customers. ensuring efficient use of fitters and plant availability.
• Liaise with Hire Desk for availability of vehicles and replacement them where required.
• Identify chargeable damaged repairs, order the parts and process the invoice to the customer
• Update and maintain accurate stock records, service schedules and breakdowns

About you:

• Highly organised
• Strong attention to detail
• Excellant communication skills, with a confident telephone manner
• Ability to work under pressure
• Enthusiastic and friendly, with a positive attitude.
• Good knowledge of Microsoft package.
• Excellent Time management

Essential Requirements:

• Previous experience in a service and maintenance control role
• Logical approach to prioritising and with great problem-solving skills.
• Well organized, proactive and committed to high quality work and standards.
• Previous experience with; vehicle workshop, car dealership, customer service team, booking vehicles for repair / service

Abatec is working as an employment business on behalf of a client