Workshop Controller – Automotive Service Leader

Ocean GROUP; Falmouth; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

BMW Academy training

Job summary

Ocean GROUP is seeking an organised and technically confident Workshop Controller for our busy Service Department in the United Kingdom. The role focuses on planning workshop activity, maximizing technician productivity, and delivering exceptional customer service from booking to handover.

You will plan workloads, assign technicians, and liaise with Service Advisors to ensure a smooth customer journey. Strong communication, IT literacy, and previous technician experience are essential for

Qualifications

• Full UK driving licence.
• Experience in franchised dealership or automotive workshop.
• IT literacy and confidence using workshop systems.
• Strong communication, planning and problem solving.
• Ability to motivate, coach and support a technical team.
• Experience as a fully qualified Vehicle Technician.
• Experience in Workshop Controller, Workshop Supervisor or senior technician role.
• Knowledge of manufacturer warranty standards and dealership processes.

Responsibilities

• Plan and control incoming workshop work to allocate jobs efficiently and on time.
• Assign technicians to tasks balancing skill set, workload and productivity.
• Liaise with Service Advisors, Parts and other departments for smooth customer journey.
• Monitor vehicle progress and inform customers of changes or delays.
• Drive technician performance, productivity and quality standards.
• Support, coach and develop technicians to meet daily objectives.
• Ensure repair documentation, job cards and vehicle health checks are completed accurately.
• Maintain warranty standards, workshop processes and Health & Safety requirements.

Skills

Communication

Planning

Problem solving

Leadership

Coaching

Vehicle Technician

Warranty knowledge

Franchise experience

Job description

Ocean GROUP is seeking an organised and technically confident Workshop Controller for our busy Service Department in the United Kingdom. The role focuses on planning workshop activity, maximizing technician productivity, and delivering exceptional customer service from booking to handover.

You will plan workloads, assign technicians, and liaise with Service Advisors to ensure a smooth customer journey. Strong communication, IT literacy, and previous technician experience are essential for