Workshop Controller: Lead Tech in Fast Auto Workshop

Northgate Vehicle Hire; Larkhill; On-site; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Quarterly bonus

Annual leave

Life assurance

Well-being services

Vehicle leasing

Pension

Save-as-you-earn

Benefits app

Retailer discounts

Cashback deals

Wagestream pay app

Job summary

Northgate Vehicle Hire is seeking an experienced Workshop Controller for our Kidderminster site. This role leads a fast-paced workshop, coordinating technicians and prioritising work to keep vehicles safely on the road.

You will drive productivity and deliver high-quality servicing in a modern facility with advanced diagnostic tools. We offer a great salary up to £40,273 with a basic of £37,639 plus a bonus up to £2,634, and a 42.5 hour week.

Qualifications

• Qualified technician with strong workshop experience and knowledge from routine servicing to diagnostics.
• Commercial awareness and a practical, solutions-focused mindset.
• Proven leadership skills and ability to motivate a high-performing team.
• Hands-on, proactive approach and a genuine desire to contribute to the wider business.
• Outstanding customer service skills to resolve issues quickly and effectively.
• Thrives in a busy environment, balancing changing priorities while maintaining high standards.

Responsibilities

• Coordinate technicians, manage priorities and maximise productivity.
• Ensure every vehicle leaves the workshop to the highest technical and quality standards.
• Make warranty and recharge decisions with commercial awareness to drive success.

Skills

Technician background

Workshop experience

Technical knowledge

Leadership

Customer service

Problem solving

Multitasking

Job description

Northgate Vehicle Hire is seeking an experienced Workshop Controller for our Kidderminster site. This role leads a fast-paced workshop, coordinating technicians and prioritising work to keep vehicles safely on the road.

You will drive productivity and deliver high-quality servicing in a modern facility with advanced diagnostic tools. We offer a great salary up to £40,273 with a basic of £37,639 plus a bonus up to £2,634, and a 42.5 hour week.