Workshop Controller - Lead, Optimize Vehicle Servicing

Jago Consultants; Newport; Presencial; GBP 26.000 - 38.000; Jornada completa

Descripción de la vacante

The Workshop Controller role in Newport, Wales, offers a challenging opportunity within a busy main dealer workshop. You will manage daily workshop activities, issue work to technicians, oversee tooling, equipment, and Health & Safety compliance, and ensure efficient workflow to meet customer expectations.

You should have prior experience as a Master Technician, Workshop Controller or Service Manager in a main dealership, be IT literate, hold a full driving licence, and possess strong numerical

Formación

• Previous experience as a Master Technician, Workshop Controller or a Service Manager in a main dealership.
• Confident with workshop processes and how to get the best from a team.
• IT literate and able to use basic software for KPI tracking.
• Strong numerical and administrative skills with attention to detail.

Responsabilidades

• Issue work to technicians with consideration to loading and customer commitments.
• Ensure workshop processes meet guidelines for retail, internal and warranty procedures.
• Oversee issuing and progressing of Sales Department preparation work.
• Provide progress updates and flag concerns to prevent impact on customer satisfaction.

Conocimientos

Workshop management

Health & Safety compliance

IT literacy

KPI awareness

Full driving licence

Descripción del empleo

The Workshop Controller role in Newport, Wales, offers a challenging opportunity within a busy main dealer workshop. You will manage daily workshop activities, issue work to technicians, oversee tooling, equipment, and Health & Safety compliance, and ensure efficient workflow to meet customer expectations.

You should have prior experience as a Master Technician, Workshop Controller or Service Manager in a main dealership, be IT literate, hold a full driving licence, and possess strong numerical