Workshop Controller - Lead a high-performing auto workshop

What's On In Romford; Yeovil; Hybrid; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Excellent benefits

Pension & life assurance

Vehicle purchase

Discounts on servicing

Cycle to Work

Volunteer day

Employee discounts

Training & progression

Job summary

Whats On In Romford is seeking a skilled Workshop Controller for a franchised motor dealership in the Dagenham area. The role oversees daily workshop operation, allocates work to Technicians, and aims to meet productivity targets while delivering exceptional customer service.

Reporting to the Aftersales Manager, you will lead technicians, ensure smooth workflow, and drive performance with a strong emphasis on safety, quality, and KPI achievement.

Qualifications

• Minimum of 2 years' experience in a Workshop Controller or similar role within a main franchised dealership.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent organisational and communication skills.
• Strong technical knowledge and understanding of workshop operations.
• Customer-focused with a commitment to delivering exceptional service.

Responsibilities

• Allocate work effectively to Technicians to maximise productivity and efficiency.
• Monitor the progress of vehicles through the workshop and ensure deadlines are met.
• Liaise closely with the Service Department to deliver a seamless customer experience.
• Provide technical support and guidance to colleagues and customers when required.
• Lead, coach and motivate the workshop team to achieve performance targets.
• Ensure all incoming work is planned and managed effectively.
• Maintain high standards of quality, compliance, stock control and Health & Safety.
• Support the achievement of departmental KPIs and business objectives.

Skills

Leadership

Organisational skills

Customer-focused

Technical knowledge

Communication

Job description

Whats On In Romford is seeking a skilled Workshop Controller for a franchised motor dealership in the Dagenham area. The role oversees daily workshop operation, allocates work to Technicians, and aims to meet productivity targets while delivering exceptional customer service.

Reporting to the Aftersales Manager, you will lead technicians, ensure smooth workflow, and drive performance with a strong emphasis on safety, quality, and KPI achievement.