Workshop Controller

What's On In Romford; Yeovil; Hybrid; GBP 34,000 - 41,000; Full time

Benefits offered by this job

Excellent benefits

Pension & life assurance

Vehicle purchase

Discounts on servicing

Cycle to Work

Volunteer day

Employee discounts

Training & progression

Job summary

Whats On In Romford is seeking a skilled Workshop Controller for a franchised motor dealership in the Dagenham area. The role oversees daily workshop operation, allocates work to Technicians, and aims to meet productivity targets while delivering exceptional customer service.

Reporting to the Aftersales Manager, you will lead technicians, ensure smooth workflow, and drive performance with a strong emphasis on safety, quality, and KPI achievement.

Qualifications

• Minimum of 2 years' experience in a Workshop Controller or similar role within a main franchised dealership.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent organisational and communication skills.
• Strong technical knowledge and understanding of workshop operations.
• Customer-focused with a commitment to delivering exceptional service.

Responsibilities

• Allocate work effectively to Technicians to maximise productivity and efficiency.
• Monitor the progress of vehicles through the workshop and ensure deadlines are met.
• Liaise closely with the Service Department to deliver a seamless customer experience.
• Provide technical support and guidance to colleagues and customers when required.
• Lead, coach and motivate the workshop team to achieve performance targets.
• Ensure all incoming work is planned and managed effectively.
• Maintain high standards of quality, compliance, stock control and Health & Safety.
• Support the achievement of departmental KPIs and business objectives.

Skills

Leadership

Organisational skills

Customer-focused

Technical knowledge

Communication

Job description

Workshop Controller Franchised Motor Dealership - Dagenham area Salary: From £37,700 (depending on experience) + Excellent Benefits Hours: 45 hours per week

An exciting opportunity has arisen for an experienced Workshop Controller to join a successful main dealership representing one of the automotive industry's most recognised brands. Reporting to the Aftersales Manager, you will be responsible for the efficient day-to-day operation of the workshop, ensuring work is allocated effectively, productivity targets are achieved, and exceptional levels of customer service are maintained. This role is ideal for a motivated leader who can inspire technicians, drive performance, and ensure the smooth flow of work through the workshop.

Key Responsibilities

• Allocate work effectively to Technicians to maximise productivity and efficiency.
• Monitor the progress of vehicles through the workshop and ensure deadlines are met.
• Liaise closely with the Service Department to deliver a seamless customer experience.
• Provide technical support and guidance to colleagues and customers when required.
• Lead, coach and motivate the workshop team to achieve performance targets.
• Ensure all incoming work is planned and managed effectively.
• Maintain high standards of quality, compliance, stock control and Health & Safety.
• Support the achievement of departmental KPIs and business objectives.

About You

Minimum of 2 years' experience in a Workshop Controller or similar role within a main franchised dealership. Strong leadership skills with the ability to motivate and develop a team. Excellent organisational and communication skills. Strong technical knowledge and understanding of workshop operations. Customer-focused with a commitment to delivering exceptional service. Ability to work in a fast-paced environment and prioritise effectively.

What's on Offer?

• Salary from £37,700, depending on experience
• 45-hour working week
• 33 days annual leave including bank holidays
• Annual leave buy and sell scheme
• Pension scheme and life assurance
• Vehicle purchase scheme
• Discounts on servicing, parts and repairs
• Cycle to Work scheme
• Paid volunteering day each year
• Access to a wide range of employee discounts
• Ongoing training, development and career progression opportunities