Workshop Controller – Growth, Training & Stable Hours

Perfect Placement UK Ltd; Chelmsford; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Training & development

Team environment

Ongoing training

Job summary

Perfect Placement UK Ltd in Chelmsford is seeking an experienced Workshop Controller to oversee the busy service department of a reputable dealer group. You will coordinate workshop activities, allocate work to technicians, and ensure repairs meet quality standards.

This full-time role offers a competitive salary, Monday–Friday hours with a Saturday rota, opportunities for career progression, ongoing training, and a collaborative team environment focused on delivering excellent customer service.

Qualifications

• Minimum of 1 year of experience in a similar role such as Workshop Controller, Service Advisor, or Senior Technician.
• Strong understanding of vehicle servicing, diagnostics, and repairs.
• Excellent organisational and time-management abilities.
• Effective communication skills with colleagues and customers.
• Capable of prioritising multiple tasks in a fast-paced environment.
• High level of attention to detail and commitment to quality standards.
• Proactive problem-solving approach.
• Good IT skills for maintaining job records and documentation.
• Full UK driving licence.

Responsibilities

• Coordinate daily workshop activities to ensure efficient vehicle processing.
• Allocate work to technicians based on skills, experience, and workload.
• Monitor progress of repairs and services to ensure deadlines are met; liaise with Aftersales Manager regarding capacity.
• Communicate regularly with customers, providing updates and managing expectations.
• Oversee job card administration and workshop documentation for accuracy.
• Ensure all work is completed to quality standards before vehicle release.
• Collaborate with Parts Department to maintain necessary parts and resources.
• Support health and safety procedures within the workshop environment.
• Monitor technician productivity and support continuous process improvements.
• Assist the Aftersales Manager in maintaining an organised, efficient, and customer-focused workshop.

Skills

Workshop experience

Diagnostics knowledge

Time management

Communication

Driving licence

IT skills

Tools

Job records software

Job description

Perfect Placement UK Ltd in Chelmsford is seeking an experienced Workshop Controller to oversee the busy service department of a reputable dealer group. You will coordinate workshop activities, allocate work to technicians, and ensure repairs meet quality standards.

This full-time role offers a competitive salary, Monday–Friday hours with a Saturday rota, opportunities for career progression, ongoing training, and a collaborative team environment focused on delivering excellent customer service.