Workshop Controller

E3 Recruitment; Purfleet-on-Thames; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Salary up to £50,000

31 days holiday

Permanent position

No regular weekend working

Stable engineering business

Autonomy

Job summary

E3 Recruitment is seeking an experienced Workshop Controller in Purfleet, Essex. The role is permanent, full-time, Monday to Friday, 6:00am–3:30pm, with the site in Purfleet and field service coordination as required.

The role involves planning and allocating work to workshop and mobile engineers, coordinating servicing, repairs and breakdowns, and keeping customers informed of progress and timescales. Salary up to £55,000, with holiday entitlement increasing with service.

Qualifications

• Experience coordinating engineers in workshop or field service.
• Strong organisation and communication skills.
• Experience with heavy machinery or engineering environments is beneficial.

Responsibilities

• Plan and allocate work to workshop and mobile engineers.
• Coordinate servicing, repairs, breakdowns and emergency call-outs.
• Manage work schedules and adjust priorities as needed.
• Keep customers updated on job progress and completion times.
• Coordinate vehicle/equipment collections and deliveries.
• Maintain accurate job, quotation and parts records.
• Liaise with engineers, customers, suppliers and internal departments.

Skills

Coordination

Organisational skills

Communication skills

Job description

Up to £55,000 , DOE Purfleet , Essex, Permanent.Monday-Friday, 6:00am-3:30pm , 31 Days Holiday Increased Entitlement with Service

An excellent opportunity has arisen for an experienced Workshop Controller to join a successful and growing specialist engineering business.

This is a varied, hands‑on role where you'll be at the heart of a busy workshop and field service operation, coordinating engineers, managing customer requirements and ensuring servicing, repairs and breakdowns are completed efficiently.

Benefits of the Workshop Controller opportunity:

• Salary up to £50,000
• Monday to Friday - 6:00am to 3:30pm
• 31 days holiday, increasing with service
• Permanent position
• No regular weekend working
• Stable, established engineering business
• Varied role with real responsibility and autonomy

As Workshop Controller you will:

• Plan and allocate work to workshop and mobile engineers.
• Coordinate servicing, repairs, breakdowns and emergency call-outs.
• Manage work schedules and react to changing priorities.
• Keep customers updated on job progress and completion times.
• Coordinate vehicle/equipment collections and deliveries.
• Maintain accurate job, quotation and parts records.
• Liaise with engineers, customers, suppliers and internal departments.
• Help maximise workshop efficiency and engineer utilisation.

We would welcome people to apply that have:

Previous experience as a Workshop Coordinator, Service Coordinator, Workshop Controller, Service Controller or Engineering Planner would be ideal.

Strong organisation and communication skills, alongside experience within a technical environment such as:

Work experience within HGVs, Commercial Vehicles, Cranes , Hydraulics, Plant, Lifting Equipment , Heavy Engineering | Field Service

Confident managing engineers and customers, comfortable making decisions and able to keep things moving in a busy engineering environment.