Workshop Controller

Crossroads Truck & Bus Ltd; Hull and East Yorkshire; Sur place; GBP 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Loyalty bonus

Contributory pension scheme

In-house and Volvo product training

Rewards gateway platform

GoJoe health & wellbeing access

Healthcare cash plan

Résumé du poste

Crossroads Truck & Bus Ltd is seeking a Workshop Controller for our Hull depot. The role oversees day-to-day workshop operations, coordinating technician workloads and ensuring high service standards for internal and external customers.

Ideal candidates will have a strong background in heavy commercial vehicles, with leadership, planning and decision-making in a fast-paced environment. Mon-Fri hours apply, with added Saturday mornings on a rotating basis.

Qualifications

• Strong leadership and communication skills.
• Commercial awareness and customer focus.
• Organised, proactive and able to prioritise.

Responsabilités

• Oversee workshop operations and supervisors.
• Deputise for the Depot Manager when required.
• Support fault diagnosis and live job management.
• Maintain quality control and customer satisfaction.
• Ensure workshop KPI’s and job card procedures are followed.
• Keep the team, planner and customers updated.
• Develop staff and mentor apprentices.
• Oversee workshop health and safety.
• Support customer reviews and new business opportunities.

Connaissances

Leadership

Communication

Customer focus

Commercial awareness

Problem solving

Attention to detail

Computer skills

Outils

Computer skills

Description du poste

Crossroads Truck & Bus

Workshop Controller

Hull Depot

Ready to take the lead overseeing a busy workshop?

A fantastic opportunity has become available for a Workshop Controller to join our team at our Hull depot.

Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.

This is a key role within the workshop, overseeing the day‑to‑day operation and ensuring work flows efficiently while delivering a high standard of service to both internal and external customers.

You’ll be responsible for coordinating technician workloads, maximising workshop productivity and helping drive a first‑time fix, every time approach. You’ll also ensure daily disciplines, workshop KPI’s and processes are consistently implemented and followed across the site. We’re looking for someone with a strong background in heavy commercial vehicles, combined with good operational and commercial awareness. You’ll need to be organised, proactive and confident making decisions in a fast‑paced workshop environment.

The Role

• Oversee workshop operations and supervisors.
• Deputise for the Depot Manager when required.
• Support fault diagnosis and live job management.
• Maintain quality control and customer satisfaction.
• Ensure workshop KPI’s and job card procedures are followed.
• Keep the team, planner and customers updated.
• Develop staff and mentor apprentices.
• Oversee workshop health and safety.
• Support customer reviews and new business opportunities.

What We’re Looking For

• A strong background in heavy commercial vehicles.
• An individual who is looking to build a long‑term career with a clear pathway for progression.
• Strong leadership and communication skills.
• Commercially aware and customer focused.
• Organised, proactive and able to prioritise.
• Confident problem solver with excellent attention to detail.
• Positive approach to colleagues and customers.
• Good computer skills would be advantageous.

Hours of Work

Monday to Friday 08.00am until 17.00pm 1 in 3 Saturday mornings 08.00am until 12.00 noon.

What Can We Offer?

• Loyalty bonus.
• Excellent contributory pension scheme.
• Excellent in house and Volvo product training programme.
• Rewards gateway platform available for scheme members.
• Access to Les Mills and House of Wellbeing classes through the GoJoe app.
• Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.

Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business