Workshop Controller

Crossroads Truck & Bus Limited; Hull and East Yorkshire; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Loyalty bonus

Pension scheme

In-house and Volvo training

Rewards gateway

GoJoe app access

Healthcare cash plan

Job summary

Crossroads Truck & Bus Ltd in Hull is seeking a Workshop Controller to lead a busy workshop and oversee day-to-day operations. You will coordinate technician workloads, drive productivity and ensure first-time fix targets while maintaining high service standards for customers.

We’re looking for a proactive leader with strong knowledge of heavy commercial vehicles, excellent planning skills and a clear progression path within the business. Monday–Friday work pattern applies.

Qualifications

• Strong background in heavy commercial vehicles.
• Long-term career with a clear progression path.
• Strong leadership and communication skills.
• Commercially aware and customer focused.
• Organised, proactive and able to prioritise.
• Confident problem solver with attention to detail.

Responsibilities

• Oversee workshop operations and supervisors.
• Deputise for the Depot Manager when required.
• Support fault diagnosis and live job management.
• Maintain quality control and customer satisfaction.
• Ensure workshop KPI's and job card procedures are followed.
• Keep the team, planner and customers updated.
• Develop staff and mentor apprentices.
• Oversee workshop health and safety.
• Support customer reviews and new business opportunities.

Skills

Heavy commercial vehicles

Leadership

Workshop management

Health & safety

Customer service

Job description

Crossroads Truck & Bus Workshop Controller Hull Depot

Ready to take the lead overseeing a busy workshop?

A fantastic opportunity has become available for a Workshop Controller to join our team at our Hull depot.

Crossroads Truck & Bus Ltd is the Volvo Truck and Bus specialists across Yorkshire and Lincolnshire. We provide a total transport solution for the industry, from new trucks to used trucks, and parts and servicing for trucks, buses and trailers.

This is a key role within the workshop, overseeing the day-to-day operation and ensuring work flows efficiently while delivering a high standard of service to both internal and external customers.

You’ll be responsible for coordinating technician workloads, maximising workshop productivity and helping drive a first-time fix, every time approach. You’ll also ensure daily disciplines, workshop KPI's and processes are consistently implemented and followed across the site. We’re looking for someone with a strong background in heavy commercial vehicles, combined with good operational and commercial awareness. You’ll need to be organised, proactive and confident making decisions in a fast-paced workshop environment.

The Role

• Oversee workshop operations and supervisors.
• Deputise for the Depot Manager when required.
• Support fault diagnosis and live job management.
• Maintain quality control and customer satisfaction.
• Ensure workshop KPI's and job card procedures are followed.
• Keep the team, planner and customers updated.
• Develop staff and mentor apprentices.
• Oversee workshop health and safety.
• Support customer reviews and new business opportunities.

What We’re Looking For

• A strong background in heavy commercial vehicles.
• An individual who is looking to build a long-term career with a clear pathway for progression.
• Strong leadership and communication skills.
• Commercially aware and customer focused.
• Organised, proactive and able to prioritise.
• Confident problem solver with excellent attention to detail.
• Positive approach to colleagues and customers.
• Good computer skills would be advantageous.

Hours of Work

Monday to Friday 08.00am until 17.00pm 1 in 3 Saturday mornings 08.00am until 12.00 noon.

What Can We Offer?

• Loyalty bonus.
• Excellent contributory pension scheme.
• Excellent in house and Volvo product training programme.
• Rewards gateway platform available for scheme members.
• Access to Les Mills and House of Wellbeing classes through the GoJoe app.
• Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician and dentist.

Crossroads Truck and Bus prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business.