Workshop Controller - Ayr

Volvo Group; Ayr; Sur place; GBP 34 000 - 48 000; Plein temps

Avantages offerts par ce poste

33 days holiday including bank holiday

Staff discounts

Company bonus scheme

Pension + Health & Life Insurance

Renault & EV salary sacrifice scheme

Maternity & Adoption Leave

Résumé du poste

Volvo Group Ayr depot is seeking a driven Workshop Controller to lead the workshop team, manage WIP, and ensure service quality and profitability. You will actively drive planning, CRM participation, and business planning with a focus on efficient operations.

The role requires supervision experience in a heavy vehicle workshop, strong communication, and knowledge of VOSA/MOT requirements. A company bonus, pension and benefits are included.

Qualifications

• City & Guilds/NVQ Level 3 in heavy vehicle or equivalent.
• Experience supervising in a commercial vehicle workshop.
• Knowledge of VOSA requirements, MOT manual, Warranty and Contract scope and procedures.
• Understanding of workshop KPIs and Operators Licence Laws and Regulations.
• Excellent written and verbal communication; proficient with spreadsheets and in-house IT systems.

Responsabilités

• Manage Work In Progress (WIP) and oversee the workshop team to meet customer expectations.
• Proactively manage the GVS process from planning to invoice/claim closure.
• Ensure service and repair work meets time and quality standards and all documents are complete.
• Monitor customer expectations, job profitability and workshop productivity targets.
• Review processes with Dealerpoint Manager to identify issues and actions.
• Manage service department performance to achieve KPI targets.
• Lead daily production meetings to plan workload and resources.
• Anticipate production problems and provide active support.
• Participate in Dealerpoint’s CRM meetings per CRM process.
• Assist in producing the annual business plan for the dealer.

Connaissances

Team leadership

Supervisory experience

Strong communication skills

Spreadsheet & IT systems

Knowledge of VOSA/MOT procedures

Operators Licence laws

Formation

City & Guilds/NVQ Level 3 in heavy vehicle or equivalent

Description du poste

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Salary: Competitive salary + company bonus + company van + industry leading benefits

Shifts: Monday to Friday- 0800hrs to 1600hrs (some flexibility required)

We are offering an exciting opportunity for a driven, well organised and motivated Workshop Controller to play a crucial role at our Ayr depot. Your responsibilities will include, but may not be limited to:

• Manage Work In Progress (WIP), oversee the workshop team and regularly manage customer expectations
• As a key member of the dealer management team, the Workshop Controller’s core role is to proactively manage the GVS process from “planning, through On Arrival” to “Invoice / Claim” closure
• Ensuring that service and repair work is completed to time and quality standards and all invoice / claim documents are complete and accurate
• Managing customer expectations, job profitability and workshop productivity targets will be a daily focus to ensure that workshop profitability is optimised
• Carry out regular process reviews with your Dealerpoint Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify
• Manage the performance of the service department to ensure that KPI targets are achieved
• Hold daily production meetings to Plan workload and resources, Review identified issues from previous shift and identify appropriate solutions consistent with standard OTI process requirements
• Anticipate production problems based on forward plan / resources and provide active support to handle workload
• Actively participate in the Dealerpoint’s Commercial Crew CRM meetings following the CRM process
• Assist the Dealerpoint Manager in the production of the annual business plan

Who are you?

You will hold City & Guilds,NVQ Level 3 in heavy vehicle or equivalentand have previousexperience of supervising in a commercial vehicle workshop. You will be knowledgeable in VOSA requirements, MOT Testers manual, Warranty and Contract scope and procedures, workshop KPIs and understand Operators License Laws and Regulations.You will require experience of leading a team, with the ability to motivate, coach, guide others in their objectives. Having excellent written and verbal communication skills is a strong requirement, as well as having the ability to work daily with spreadsheets and in-house IT systems, to be able to manage productive man hours and unsold man hours.

You must be able to work in an organised and methodical manner, ensuring all daily tasks are completed. Finally, you should be able to modify your approach in specific circumstances to ensure a positive outcome and able to understand & analyse operational issues & propose appropriate solutions.

What’s in it for you?

• Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service)
• Savings and discounts for you, your family and friends on many high street retailers, holidays, hotels, gym memberships plus much more
• Company bonus scheme - paid quarterly up to a max of 5%
• Contributory Pension scheme + Health Cash Plan + Life Insurance
• Discount on Renault cars & Electric Car Salary Sacrifice Scheme
• Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years

Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.