Workshop Administrator

Cox Automotive; Market Harborough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Option to buy additional holiday days

Birthday off paid

Well-Being Day

Charity Day

Career progression

Competitive pension

Job summary

Cox Automotive’s Manheim Vehicle Services at Bruntingthorpe is seeking a Workshop Administrator. You’ll link technicians with customer service to track vehicle progress and ensure timely preparation, repair and delivery.

This fast-paced role requires strong organisation, attention to detail and clear communication. 40 hours weekly with a salary of £27,144 and a supportive benefits package across the Cox Automotive network.

Qualifications

• Previous admin or customer-facing experience (automotive preferred)
• Strong organisational and multitasking skills
• Calm and effective under pressure
• High attention to detail and ability to follow processes
• Clear and professional communication skills
• Confident using digital systems and tools
• Full UK driving licence (held for 12+ months)

Responsibilities

• Coordinate communication between the workshop and customer service teams
• Support daily scheduling and prioritisation of urgent or overdue vehicles
• Manage calls, emails, and the workshop inbox efficiently
• Ensure job cards and documentation meet warranty audit standards
• Organise pre-completion checks with technicians
• Work closely with front‑of‑house teams to maintain service levels
• Support general admin tasks across departments
• Maintain a strong focus on health and safety compliance

Skills

Admin experience

Organisational skills

Communication skills

Calm under pressure

Attention to detail

Digital systems

Full UK driving licence

Job description

Workshop Administrator

Bruntingthorpe

£27,144

40 hours a week (Monday – Friday)

Accelerate your career with a company that leads the way!

Manheim Vehicle Services is a fast-growing, forward-thinking business, supporting customer de-fleet operations and multiple remarketing channels with a full range of vehicle preparation services – ensuring every vehicle is ready for both wholesale and retail markets.

Our success is driven by a responsive, agile support team that adapts to diverse customer needs with precision, care and efficiency. As our service offering and client base continues to grow, we remain focussed on delivering every service level agreement, whilst upholding the highest standards of quality and customer satisfaction.

At every stage, our team is committed to operational excellence and providing an exceptional customer experience – because for us, it’s not just about vehicles, it’s about the people we serve.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

• Option to buy additional holiday days
• Your birthday off every year - paid
• One annual Well-Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme

About The Role

As a Workshop Administrator you will play a central role in keeping our mechanical workshop running smoothly. You will act as the link between technicians and customer service, ensuring vehicle progress is tracked, communicated and completed to a high standard.

This is a fast-paced, varied role where organisation and attention to detail are key. From supporting PDI and warranty processes to coordinating daily workflow, you will help ensure vehicles are prepared, repaired and delivered on time.

What You’ll Be Doing

• Coordinate communication between the workshop and customer service teams
• Support daily scheduling and prioritisation of urgent or overdue vehicles
• Manage calls, emails, and the workshop inbox efficiently
• Ensure job cards and documentation meet warranty audit standards
• Organise pre-completion checks with technicians
• Work closely with front‑of‑house teams to maintain service levels
• Support general admin tasks across departments
• Maintain a strong focus on health and safety compliance

What We’re Looking For

• Previous admin or customer-facing experience (automotive preferred, but not essential)
• Strong organisational and multitasking skills
• Calm and effective under pressure
• High attention to detail and ability to follow processes
• Clear and professional communication skills
• Confident using digital systems and tools
• Full UK driving licence (held for 12+ months)

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

Ready To Join Our Team & Make A Difference?